Customer Success Manager – SaaS Growth & Adoption Lead

Frontify; Sankt Gallen; Hybrid; CHF 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

25 days annual leave

Education and wellbeing days

Stocked kitchen

Localized benefits

Summer company meet-up

Zusammenfassung

Frontify is seeking a Customer Success professional in St. Gallen for an 8‑month fixed term contract. You will onboard and train customers, build strategic relationships, and drive adoption and renewals to maximize value.

You’ll work in a hybrid format with in‑office presence twice per week, bringing 3+ years of SaaS customer success experience and strong English and German communication skills. This role starts around October/November 2026.

Qualifikationen

• 3+ years in Customer Success, Account Management or SaaS.
• Hybrid work model with in-office presence in St. Gallen twice weekly.
• Onboarding and driving product adoption, engagement and satisfaction.
• Familiar with Adoption Rate, Net Revenue Retention, CLV, NPS and churn.
• Strong communicator and trusted relationship-builder.
• Tech-savvy with a knack for automation.
• Authentic, motivated and accountable.
• C1+ English and German proficiency.

Aufgaben

• Guide new customers through onboarding and deliver tailored training to maximize product value.
• Build and maintain strong, long‑term relationships with key stakeholders, conducting regular check‑ins to gather feedback and share updates.
• Be the go‑to contact for customer questions and issues, ensuring timely, high‑quality support.
• Monitor product usage to spot trends, address underutilization, and drive deeper adoption.
• Lead renewal conversations and identify upsell and cross‑sell opportunities, ensuring long‑term retention.
• Partner with customers to align Frontify’s capabilities with their evolving business goals.
• Collaborate cross‑functionally with sales, product, support, and marketing to create a smooth, cohesive customer experience.

Kenntnisse

Customer Success

Account Management

Bilingual EN/DE

SaaS experience

Communication

Jobbeschreibung

Frontify is seeking a Customer Success professional in St. Gallen for an 8‑month fixed term contract. You will onboard and train customers, build strategic relationships, and drive adoption and renewals to maximize value.

You’ll work in a hybrid format with in‑office presence twice per week, bringing 3+ years of SaaS customer success experience and strong English and German communication skills. This role starts around October/November 2026.