Customer Success Manager – PropTech

Jobtailor; Zürich; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor in Zürich, Switzerland, seeks a Customer Success Specialist to support customers during onboarding, set up the melon software, and share tips and best practices.

You will manage a dedicated customer portfolio, work with Sales and Product teams to resolve issues, gather feedback, and help shape the ongoing development of melon software to boost customer satisfaction.

Qualifikationen

• 2–3 years of experience in customer support or Customer Success.
• Experience in software environment, real estate sector preferred.
• Familiar with rental or sales project processes.
• Strong technical understanding and enthusiasm for digital solutions.
• Excellent problem-solving and calm under pressure.
• Empathetic, clear communication with customers.
• Native German or Swiss German; proficient English; good French is a plus.

Aufgaben

• Support customers with setup of melon software and onboarding training.
• Provide tips, best practices and ongoing questions assistance.
• Manage an assigned customer portfolio and ensure satisfaction.
• Collaborate with Sales and Product Management to resolve issues.
• Incorporate customer feedback for continuous product improvements.
• Help shape and improve Customer Success Management and software.

Kenntnisse

Customer Support

Onboarding

Communication

Problem-Solving

Empathy

German language

English communication

French language

Tools

Melon Software

Jobbeschreibung

• Support customers with the setup of the melon software solution
• Conduct user training as part of the onboarding process
• Share tips and best practices
• Assist customers with questions during ongoing operations
• Take responsibility for an assigned customer portfolio
• Ensure customer satisfaction and build sustainable customer relationships
• Work closely with Sales and Product Management to resolve individual customer issues
• Incorporate customer feedback into the continuous development of melon software solutions
• Help shape and improve Customer Success Management and the software

Requirements

• 2–3 years of experience in customer support, such as Customer Success Management, Account Management, or a similar role
• Professional experience in a software environment, ideally implementing or using software solutions in the real estate sector
• Familiarity with the processes involved in rental or sales projects
• Technical understanding and enthusiasm for digital solutions
• Strong problem-solving skills, with the ability to remain calm and maintain an overview during busy periods
• Empathetic and appropriate communication with customers, including in challenging situations
• German or Swiss German as a native language
• Comfortable communicating in English with team members
• Good French skills are a major plus

Core Competencies

Demonstrates expertise in Customer Success Management and customer support within a software environment, particularly in the real estate sector. Proficient in onboarding, training, and maintaining customer relationships while effectively communicating in German, Swiss German, and English.

Highest-signal resume keywords

• Customer Success Management
• Software Implementation
• Problem-Solving Skills
• Empathetic Communication
• Real Estate Sector Experience

Hard Skills

• Customer Support
• Onboarding
• User Training
• Software Solutions
• Technical Understanding

Soft Skills

• Problem-Solving
• Empathy
• Communication

Industry Keywords

• Real Estate
• Rental Projects
• Sales Projects
• Customer Satisfaction
• Customer Relationships

Tools & Technologies

• Melon Software