Customer Service Specialist

Michael Page; Risch-Rotkreuz; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

Michael Page is seeking a Customer Service Specialist to ensure accurate and timely order fulfillment, product registration within the European market, contract administration, customer invoicing, and handling customer complaints across regions.

The role emphasizes maintaining high-quality customer master data, supporting marketing workflows, and coordinating with multiple departments to sustain efficient operations in an international SME setting.

Qualifikationen

• Completed commercial/business administration qualification with relevant professional experience.
• 3-5 years of experience in similar position preferred, ideally in a dynamic SME environment.
• Business fluent English; Spanish is an advantage.
• Strong customer-centric mindset with a focus on service quality and responsiveness.
• Coordination with other departments to enhance efficiency and effectiveness.
• Excellent MS Office skills, especially Excel; strong ERP experience.
• Experience from an international group and work environment.

Aufgaben

• Receiving, recording, and processing international customer orders via telephone, written correspondence, and electronic channels.
• Coordinating timely shipment execution and invoicing, monitoring deliveries and inventory availability.
• Independently resolving customer inquiries and recording customer feedback.
• Maintaining customer master data and managing shared email inboxes with stakeholders.
• Supporting demand planning, product registrations across Europe, and trade marketing coordination.
• Assisting with ad-hoc finance and accounting tasks as needed.

Kenntnisse

Customer service

MS Excel

ERP experience

English fluency

Spanish beneficial

Ausbildung

Commercial/business administration

Tools

Navision/BC

Excel

Jobbeschreibung

Customer Service Specialist

Michael Page Vacant since : 25.09.2026 6343 Risch (ZG) 100% By agreement Permanent

The purpose of this position is to ensure the accurate and timely fulfillment of orders, product registration within the European market, contract administration, customer invoicing, and the efficient handling and escalation of customer complaints. The role is also responsible for maintaining high-quality customer master data across all relevant departments. And will assist with general marketing operations workflows and coordination.

Exciting opportunity in an international SME

Description

• Receiving, recording, and processing international customer orders via telephone, written correspondence, and electronic channels, leveraging the international order portal.
• Coordinating timely shipment execution and invoicing, while monitoring partial deliveries and inventory availability and manage yearly Adjustments communication in collaboration with commercial lead.
• Receiving, processing, and independently resolving customer inquiries.
• Recording and processing of logistical customer complaints and returns.
• Customer account creation and maintenance of customer master data.
• Monitor and manage the shared email in-boxes including coordination with internal stakeholders as required.
• Support in customer-side shortage management in close coordination with Commercial.
• Coordination and ensuring timely product registration across the European region to support product launches.
• Demand Planning - Liaise with production planning on demand for all local hubs.
• Support with ad-hoc finance and accounting tasks.
• Trade marketing support. Management of all POS/GWP related marketing orders and developments together with the Management team
• Maintain digital Marketing and Customer Relationship platforms.
• Close collaboration with other departments to foster an efficient and effective working environment (hands-on approach)

Profile

• Completed commercial/business administration qualification (abgeschlossene kaufmännische Lehre) with relevant professional experience.
• 3-5 years of experience in similar position preferred, ideally in a dynamic SME environment
• Language Skills: English & needs to be business fluent and Spanish is an advantage
• Strong customer-centric mindset with a focus on service quality and responsiveness
• Coordination with other departments to enhance efficiency and effectiveness, including sharing best practices
• Excellent MS Office skills, especially Excel; strong ERP experience (Business Central/Navision is an advantage)
• Experience from an international group and work environment

• Switzerland

• Work location 6343 Risch (ZG)
• Workload 100%
• Employment start By agreement
• Employment duration Permanent
• By online Online form