Customer Service & Inside Sales Representative

acushnetgolf; Schweiz; On-site; CHF 70,000 - 90,000; Full time

Job summary

KJUS is seeking a Customer Service & Inside Sales Representative to support B2B customers and distributors across Mainland Europe with premium service. You will manage orders, returns, and delivery coordination while providing product information and sales insights.

Fluent German and English, with French at least intermediate, and strong MS Office skills are required. The role emphasizes teamwork and customer orientation in a dynamic environment in Switzerland.

Qualifications

• Commercial or retail-oriented basic education.
• 2–3 years of experience in a Sales Office in a similar environment.
• Excellent communication and interpersonal skills with a strong customer orientation.
• Very well-organized with accurate working methods and calm under pressure.
• Fluent in German and English; French at least an intermediate level.
• Good IT skills (MS Office, Outlook); Netsuite knowledge is a plus.
• Sporty and team-spirited with responsibility.

Responsibilities

• Support B2B customers, Export Manager, Sales Representatives, and Distributors with inside sales in Mainland Europe.
• Check, record, process, and monitor customer orders (electronic, telephone, written).
• Coordinate logo business orders in Mainland Europe.
• Process returns, credit notes, and incorrect deliveries accurately.
• Cooperate with logistics partners to ensure timely delivery.
• Provide customer sales advice, including order stats, availability, and product information.
• Provide flexible support across the Customer Service team as workload requires.

Skills

German fluency

English fluency

French (intermediate)

Customer service

Communication

Organized

Team spirit

MS Office

Outlook

Education

Commercial or retail basic education

Tools

MS Office

Outlook

Netsuite

Job description

KJUS is dedicated to amplifying the world's most exhilarating golf and ski experiences. We achieve this through miraculous technology that goes beyond innovation, setting entirely new standards for performance, comfort, and protection. Our shared passion for golf and ski drives us to create incredible products that empower our loyal customers to fully enjoy their passions. For us, it’s not just a job—it’s a joyful obsession. As a result, KJUS products are found in the most remarkable ski and golf destinations worldwide.

The KJUS headquarters are in Boulder, Colorado, with satellite offices in Switzerland and Scotland. Our showrooms can be found worldwide. In 2019, Acushnet Company partnered with KJUS, joining our brand with other fantastic labels like Titleist, FootJoy, Scotty Cameron, and Vokey

The Customer Service & Inside Sales Representative will report to the Director Sourcing & Administrative Director LKI Offices.

Key Responsabilities:

• Support our B2B customers, Export Manager, Sales Representative, Distributors through inside sales support in Mainland Europe with a focus on premium service and long-term relationships
• Check, record, process, and monitor customer orders (electronic, telephone, and written)
• Coordinate logo business orders in Mainland Europe
• Process returns, credit notes, and incorrect deliveries with accuracy and efficiency
• Cooperate with logistics partners, monitor and ensure timely delivery
• Provide customer sales advice, including order and delivery statistics, availability, and product information.
• Provide flexible support across the Customer Service team based on workload and business priorities to ensure smooth day-to-day operations
• Support B2C-customers

Requirements :

• Commercial or retail-oriented basic education
• 2 - 3 years of experience in a Sales Office in a similar environment
• Excellent communication and interpersonal skills as well as high customer- and service-orientation
• Very well-organized person with an accurate working method and the ability to stay calm and keep the overview and friendliness even in hectic times
• Fluent in German and English, minimum intermediate level in French
• Good IT user skills (MS Office, Outlook), knowledge of Netsuite is an advantage
• Sporty and passionate person who likes to take responsibility and lives the team spirit

Ready to Make an Impact?

Join us at KJUS and be part of a team that values excellence and innovation.