Customer Service & Inside Sales Representative

Acushnet Europe Ltd; Lütschental; On-site; CHF 70,000 - 90,000; Full time

Job summary

KJUS is seeking a Customer Service & Inside Sales Representative to join our team and support B2B customers, the Export Manager, and Distributors across Mainland Europe with premium service and long-term relationships.

You will handle orders, returns, and coordination with logistics partners while providing product information and sales statistics. Fluent German and English, plus French at least intermediate, are essential for daily interactions.

Qualifications

• Commercial or retail-oriented basic education.
• 2–3 years of experience in a Sales Office in a similar environment.
• Excellent communication and interpersonal skills with strong customer focus.
• Very organized with calm, friendly, and accurate work style, even in hectic times.
• Fluent in German and English; French at least intermediate.

Responsibilities

• Support B2B customers, Export Manager, Sales Representatives, Distributors through inside sales support in Mainland Europe with a focus on premium service and long-term relationships.
• Check, record, process, and monitor customer orders (electronic, telephone, and written).
• Coordinate logo business orders in Mainland Europe.
• Process returns, credit notes, and incorrect deliveries with accuracy and efficiency.
• Cooperate with logistics partners, monitor and ensure timely delivery.
• Provide customer sales advice, including order and delivery statistics, availability, and product information.
• Provide flexible support across the Customer Service team based on workload and business priorities to ensure smooth day-to-day operations.
• Support B2C-customers

Skills

German language

English language

French language

Communication

Customer service

Team player

Education

Commercial education

Tools

MS Office

Outlook

Netsuite

Job description

KJUS is dedicated to amplifying the world's most exhilarating golf and ski experiences. We achieve this through miraculous technology that goes beyond innovation, setting entirely new standards for performance, comfort, and protection. Our shared passion for golf and ski drives us to create incredible products that empower our loyal customers to fully enjoy their passions. For us, it’s not just a job—it’s a joyful obsession. As a result, KJUS products are found in the most remarkable ski and golf destinations worldwide.

The KJUS headquarters are in Boulder, Colorado, with satellite offices in Switzerland and Scotland. Our showrooms can be found worldwide. In 2019, Acushnet Company partnered with KJUS, joining our brand with other fantastic labels like Titleist, FootJoy, Scotty Cameron, and Vokey.

The Customer Service & Inside Sales Representative will report to the Director Sourcing & Administrative Director LKI Offices.

Key Responsibilities

• Support our B2B customers, Export Manager, Sales Representative, Distributors through inside sales support in Mainland Europe with a focus on premium service and long-term relationships
• Check, record, process, and monitor customer orders (electronic, telephone, and written)
• Coordinate logo business orders in Mainland Europe
• Process returns, credit notes, and incorrect deliveries with accuracy and efficiency
• Cooperate with logistics partners, monitor and ensure timely delivery
• Provide customer sales advice, including order and delivery statistics, availability, and product information.
• Provide flexible support across the Customer Service team based on workload and business priorities to ensure smooth day-to-day operations
• Support B2C-customers

Requirements

• Commercial or retail-oriented basic education
• 2 - 3 years of experience in a Sales Office in a similar environment
• Excellent communication and interpersonal skills as well as high customer- and service-orientation
• Very well-organized person with an accurate working method and the ability to stay calm and keep the overview and friendliness even in hectic times
• Fluent in German and English, minimum intermediate level in French
• Good IT user skills (MS Office, Outlook), knowledge of Netsuite is an advantage
• Sporty and passionate person who likes to take responsibility and lives the team spirit

Ready to Make an Impact?

Join us at KJUS and be part of a team that values excellence and innovation.