Customer Service & Inside Sales Representative

Acushnet Company; Risch-Rotkreuz; Hybrid; CHF 65,000 - 95,000; Full time

Job summary

Acushnet Company, working with KJUS brands, seeks a Customer Service & Inside Sales Representative for hybrid work in Risch-Rotkreuz. You will support B2B customers, manage orders, and coordinate logo business orders across Mainland Europe, while delivering premium service and maintaining strong relationships.

The role requires fluent German and English, plus a working knowledge of French at an intermediate level, with 2–3 years in a sales office or similar setting; MS Office and Netsuite

Qualifications

• Fluent in German and English with French at an intermediate level.
• Experience in a sales office or customer service role is required.
• Strong organizational and communication skills, with a customer-first mindset.

Responsibilities

• Support B2B customers, export managers, sales reps, and distributors via inside sales in Mainland Europe.
• Process orders received by email, phone, or written communication and monitor status.
• Coordinate logo business orders in Mainland Europe and handle returns and credit notes accurately.

Skills

German fluency

English fluency

French (intermediate)

Customer service

Sales support

Education

Commercial or retail-oriented basic education

Tools

MS Office

Outlook

Netsuite (advantage)

Job description

## Customer Service & Inside Sales RepresentativeApply: Hybrid: Risch-Rotkreuz, Zug, Switzerland: Full time: Posted Yesterday: Req#102034KJUS is dedicated to amplifying the world's most exhilarating golf and ski experiences. We achieve this through miraculous technology that goes beyond innovation, setting entirely new standards for performance, comfort, and protection. Our shared passion for golf and ski drives us to create incredible products that empower our loyal customers to fully enjoy their passions. For us, it’s not just a job—it’s a joyful obsession. As a result, KJUS products are found in the most remarkable ski and golf destinations worldwide. The KJUS headquarters are in Boulder, Colorado, with satellite offices in Switzerland and Scotland. Our showrooms can be found worldwide. In 2019, Acushnet Company partnered with KJUS, joining our brand with other fantastic labels like Titleist, FootJoy, Scotty Cameron, and Vokey The Customer Service & Inside Sales Representative will report to the Director Sourcing & Administrative Director LKI Offices. **Key Responsabilities:** * Support our B2B customers, Export Manager, Sales Representative, Distributors through inside sales support in Mainland Europe with a focus on premium service and long-term relationships* Check, record, process, and monitor customer orders (electronic, telephone, and written)* Coordinate logo business orders in Mainland Europe* Process returns, credit notes, and incorrect deliveries with accuracy and efficiency* Cooperate with logistics partners, monitor and ensure timely delivery* Provide customer sales advice, including order and delivery statistics, availability, and product information.* Provide flexible support across the Customer Service team based on workload and business priorities to ensure smooth day-to-day operations* Support B2C-customers**Requirements :** * Commercial or retail-oriented basic education* 2 - 3 years of experience in a Sales Office in a similar environment* Excellent communication and interpersonal skills as well as high customer- and service-orientation* Very well-organized person with an accurate working method and the ability to stay calm and keep the overview and friendliness even in hectic times* Fluent in German and English, minimum intermediate level in French* Good IT user skills (MS Office, Outlook), knowledge of Netsuite is an advantage* Sporty and passionate person who likes to take responsibility and lives the team spirit**Ready to Make an Impact?**Join us at KJUS and be part of a team that values excellence and innovation.