Customer Service Analytics Lead | Looker & SQL, Global Impact

Vacheron Constantin; Plan-les-Ouates; On-site; CHF 100,000 - 140,000; Full time

Job summary

Vacheron Constantin seeks a Custumer Service Business Analyst with a strong analytical mindset to turn Customer Service data into actionable business recommendations. You will partner with operational teams to improve performance and lead data-driven solutions across markets and the Manufacture.

Fluent in English and French, you will drive analytics initiatives, ensure data integrity (SAP, GCP, Looker) and support resource planning, forecasting, and reporting improvements in a luxury environment.

Qualifications

• Master’s degree in data, engineering, BI or equivalent experience.
• 3–5+ years as a Business/Data Analyst or Analytics Consultant, luxury experience preferred.
• Proven ability to translate business questions into structured analyses and actionable insights.

Responsibilities

• Deliver actionable insights from Customer Service data to guide decisions.
• Lead analytics projects from definition through deployment and adoption.
• Coordinate with operations to refine forecast models and KPIs.
• Oversee Looker migration, ensure data consistency and user adoption.

Skills

BI & Visualization

SQL

Python/R

Excel

Stakeholder comms

Project mgmt

Education

Master’s in Data/BI

Tools

Looker

PowerBI

GCP/BigQuery

SAP ERP

Job description

Vacheron Constantin seeks a Custumer Service Business Analyst with a strong analytical mindset to turn Customer Service data into actionable business recommendations. You will partner with operational teams to improve performance and lead data-driven solutions across markets and the Manufacture.

Fluent in English and French, you will drive analytics initiatives, ensure data integrity (SAP, GCP, Looker) and support resource planning, forecasting, and reporting improvements in a luxury environment.