Luxury Customer Service Analytics Lead (Looker, PowerBI)

C220 Vacheron Constantin

Plan-les-Ouates

Sur place

CHF 95 000 - 130 000

Plein temps

Il y a 2 jours

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Résumé du poste

Richemont is seeking a Custumer Service Business Analyst in plan-les-Ouates, Geneva. You will transform complex Customer Service data into actionable business insights, partnering with operational teams to implement data-driven solutions that improve performance.

You will lead analytics initiatives, ensure data integrity across SAP, GCP and Looker, and drive adoption of Looker for self-service analytics. Fluency in French and English is expected; luxury sector experience is a plus.

Qualifications

Master's degree in Data, Engineering, BI, or equivalent.
3–5+ years as a Business/Data Analyst, preferably in luxury.
Strong Looker and Power BI (DAX) expertise.
SQL proficiency; experience with GCP/BigQuery; R or Python a plus.
Advanced Excel and knowledge of SAP ERP is a plus.

Responsabilités

Deliver actionable business insights from Customer Service data.
Lead analytics and reporting projects from definition to deployment.
Manage analytics initiatives with milestones, dependencies and priorities.
Collaborate closely with analytics engineers to define data models.
Ensure data consistency across SAP, GCP, Looker with standardized KPI definitions.
Lead migration of current reporting tools to Looker and drive adoption.