Luxury Customer Service Analytics Lead

Richemont (Cartier/Van Cleef); Plan-les-Ouates; On-site; CHF 90,000 - 130,000; Full time

Job summary

Richemont in Geneva seeks a Custumer Service Business Analyst with strong analytics to translate Customer Service data into actionable insights. You partner with operations, define KPIs, and drive data-driven improvements across markets, leveraging Looker and SAP/GCP data pipelines.

You will lead end-to-end analytics projects, migrate reporting tools to Looker, train users, and ensure data quality and consistency across systems while communicating findings with clarity to stakeholders at all

Qualifications

• Master's degree in Data, Engineering, BI, or equivalent experience.

Responsibilities

• Deliver actionable business insights using Customer Service data to inform decisions.

Skills

Analytical thinking

Communication

Stakeholder management

French language

English language

Organizational skills

Education

Master's degree in Data, Engineering, BI, or equivalent

Tools

Looker

Power BI (DAX)

SQL

BigQuery / GCP

Python

R

Excel

SAP ERP

Job description

Richemont in Geneva seeks a Custumer Service Business Analyst with strong analytics to translate Customer Service data into actionable insights. You partner with operations, define KPIs, and drive data-driven improvements across markets, leveraging Looker and SAP/GCP data pipelines.

You will lead end-to-end analytics projects, migrate reporting tools to Looker, train users, and ensure data quality and consistency across systems while communicating findings with clarity to stakeholders at all