1st Level Customer Service Coordinator

Opterra Solutions; Zug; On-site; CHF 90,000 - 120,000; Full time

Job summary

Opterra Solutions, Inc. is seeking an Order Management professional based in Zug, Switzerland. You will process, monitor, and manage customer orders and delivery schedules within SAP, coordinating with Account Managers, Logistics, and Shared Services teams.

You will serve as the main contact for customers on order status and inquiries, maintain master data, drive process improvements, and support reporting and operational excellence initiatives.

Qualifications

• 3–5 years of experience in Customer Service, Order Management, Sales Support, or Commercial Operations.
• Hands-on experience with SAP in order processing, customer service, or supply chain.
• Proven ability to manage customer orders from receipt to delivery.
• Strong process management and cross-functional coordination.
• Excellent organizational skills and attention to detail.

Responsibilities

• Process, monitor, and manage customer orders and delivery schedules within SAP.
• Coordinate order fulfilment activities with Key Account Managers, Logistics, and Shared Services teams.
• Serve as the primary point of contact for customers regarding order status, deliveries, and commercial inquiries.
• Prepare, follow up, and manage quotations, order confirmations, and customer requests.
• Maintain accurate customer, order, and commercial master data.
• Monitor open orders and proactively resolve delivery, logistics, or process-related issues.
• Drive continuous improvement of order management and customer service processes.
• Collaborate cross-functionally to ensure timely and accurate fulfilment of customer requirements.
• Support reporting activities and contribute to operational excellence initiatives.

Skills

Customer service

Order management

Sales support

Commercial operations

Tools

SAP

Job description

• Process, monitor, and manage customer orders and delivery schedules within SAP.
• Coordinate order fulfilment activities with Key Account Managers, Logistics, and Shared Services teams.
• Serve as the primary point of contact for customers regarding order status, deliveries, and commercial inquiries.
• Prepare, follow up, and manage quotations, order confirmations, and customer requests.
• Maintain accurate customer, order, and commercial master data.
• Monitor open orders and proactively resolve delivery, logistics, or process-related issues.
• Drive continuous improvement of order management and customer service processes.
• Collaborate cross-functionally to ensure timely and accurate fulfilment of customer requirements.
• Support reporting activities and contribute to operational excellence initiatives.

Your Profile

• 3-5 years of experience in Customer Service, Order Management, Sales Support, or Commercial Operations.
• Strong hands‑on experience with SAP, ideally within order processing, customer service, or supply chain environments.
• Proven experience managing customer orders from receipt through delivery.
• Solid understanding of process management and cross-functional coordination.
• Strong organisational skills and attention to detail.