Customer Architect: Observability & Enterprise Search

Elastic; Schweiz; Vor Ort; CHF 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Health coverage for you and yourfamily

Flexible locations & schedules

Competitive pay

Generous vacation days

Volunteer time

Parental leave

Zusammenfassung

Elastic is seeking a Customer Architect to join our team and drive technical strategy for key customers. You will guide onboarding, adoption, and expansion of Elastic solutions, collaborating with account teams and service engineers to ensure value delivery.

You will craft Technical Success Plans, translate business needs into technical requirements, and continuously reduce friction while expanding ARR in a dynamic, onsite customer environment.

Qualifikationen

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
• Fluency in German & English is required for this role. Fluency in French is a plus.
• Validated experience in roles such as Solutions Architect, Technical Consultant, or Pre‑sales Engineer, with hands‑on experience with Elastic solutions or equivalent technologies.
• Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack and how to align them with business objectives is a plus.
• Excellent communication and presentation skills.
• Strong social skills, with the ability to establish relationships with customers and team members.
• Demonstrated problem‑solving skills, with a track record of delivering innovative solutions.
• Ability to lead multiple projects simultaneously and meet deadlines.

Aufgaben

• Collaborate with the account team to provide ongoing technical coverage and support.
• Define the technical success plan for each customer to achieve business objectives.
• Ensure a successful technical customer journey from onboarding to adoption and ongoing consumption.
• Understand and articulate the value proposition of Elastic solutions and align with customer goals.
• Identify and eliminate technical frictions to promote smoother adoption and implementation.
• Coordinate with support to ensure optimized resolution and adoption curves.
• Deliver personalized solutions with the Service Team to meet customer needs.
• Translate customer needs into technical requirements for Elastic solutions.
• Find opportunities for expansion and grow ARR through upsell and expansion.
• Foster ongoing relationships to increase utilization and value from Elastic solutions.

Kenntnisse

German fluency

English fluency

Excellent communication

Relationship building

Problem solving

Project management

Technical advisory

Ausbildung

Bachelor's degree in CS/Engineering/IS

Tools

Elastic stack

Elastic observability

Elastic security

Jobbeschreibung

Elastic is seeking a Customer Architect to join our team and drive technical strategy for key customers. You will guide onboarding, adoption, and expansion of Elastic solutions, collaborating with account teams and service engineers to ensure value delivery.

You will craft Technical Success Plans, translate business needs into technical requirements, and continuously reduce friction while expanding ARR in a dynamic, onsite customer environment.