CRM Key Account Manager (Region East), (m/f/d)

Jobs2Web; Basel; Presencial; CHF 110.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

Learning & development

Competitive salary package with bonus

Assigned sales territory

Mental health support

Descripción de la vacante

Boehringer Ingelheim Switzerland is seeking a CRM Key Account Manager to drive strategic engagement with hospitals, group practices and HCP networks across Switzerland. You will coordinate cross-functional teams to deliver patient-centered solutions in the CRM space.

The role requires strong account management, marketing and negotiation skills, with fluency in English and local Basel-region language. Travel across Switzerland is expected for field-based activities.

Formación

• Healthcare or commercial background with a focus on marketing, sales and account management.
• Proven experience in account management including business development.
• Experience with hospitals, group practices, HCP networks or digital health providers.
• Excellent communication, negotiation and project management skills.
• Fluent in English and the local language (German/French/Italian depending on Basel region).
• Digital fluency: analytics, CRM platforms, telehealth models, Office, Veeva, Power BI, Salesforce.
• Must reside in Switzerland or be willing to relocate.

Responsabilidades

• Lead strategic account planning and execution for CRM objectives.
• Serve as lead for assigned hospitals/accounts with national/regional reach.
• Coordinate cross-functional teams to deliver integrated solutions.
• Map stakeholder ecosystems and drive adoption and formulary inclusion.
• Engage HCP networks and hospital/group practice accounts to strengthen relationships.

Conocimientos

Healthcare background

Sales

Account management

Marketing

Business development

Hospital networks

HCP networks

Digital health

Communication

Negotiation

Project management

CRM tools

Analytics

Relocation willingness

Educación

Healthcare/commercial background

Herramientas

CRM platforms (Veeva/Salesforce)

Power BI

Microsoft Office

Descripción del empleo

The position

We are on the lookout for a standout Key Account Manager to join us on an exciting journey shaping the future of the CRM (Cardio, Renal, Metabolism) therapeutic area at Boehringer Ingelheim Switzerland.

As a CRM Key Account Manager, you will lead strategic engagement and build impactful partnerships across primarycare–relevant hospitals, group practices, HCP networks, specialty clinics, and emerging healthcare ecosystems - driving meaningful change where it matters most. Start date as soon as possible.

Tasks & responsibilities

• Serve as the lead for assigned group practices, HCP networks, and relevant hospitals/accounts with national or regional reach (in alignment with other portfolio KAMs.
• Lead strategic account planning and execution, ensuring all activities are aligned with TA CRM objectives.
• Conduct deep analysis of patient pathways to identify unmet needs, systemic drivers, and barriers to care.
• Coordinate cross-functional teams (Medical, Market Access, Sales, Marketing, Portfolio KAMs) to deliver integrated solutions that optimize patient outcomes.
• Map and engage complex stakeholder ecosystems acting as a connector (when needed) between internal teams and external partners to drive clinical adoption and formulary inclusion.

Requirements

• Education or background/experience in healthcare, commercial discipline with a strong focus on marketing, sales, and account management is a must
• Proven successful experience in account management including business development
• Experience working with hospitals, regional/national group practices, HCP networks, and/or digital health providers (or similar) is a must
• Excellent communication, advanced negotiation, and project management skills
• Fluent in English and the respective regional language (German for Basel-Bern/Ost-CH, French for Romandie-Tessin, Italian is a plus)
• Digital fluency (analytics, CRM platforms, telehealth models, Microsoft Office, Veeva, Power BI, Sales Force)
• Must reside in Switzerland or be willing to relocate

Boehringer Ingelheim Switzerland:

• This is a field-based role in Region EAST - a valid driver’s license and willingness to travel extensively within Switzerland is required
• Nevertheless, a strong collaboration with the office-based colleagues as well as regular presence in the office of Boehringer Ingelheim Switzerland in Basel is expected

Your Benefits

• Flexible working time models: home office and flexible working hours, depending on department and position – many things are possible with us. Since this is a field-base position, office-time either at the offices or at home is possible in agreement with line manager and job expectations.
• Learning & development: diverse training and development opportunities for your personal and professional growth. Because: you never stop learning.
• Attractive and competitive salary package with Performance-based bonus
• Assigned sales territory with minimal overnight travel
• Mental health support (EAP, coaching)
• Collaborative environment with strong team support despite field‑based work
• Regular team meetings, sales events and kick‑off sessions
• Appreciative culture with recognition programs
• Opportunity to actively shape customer relationships and regional market presence