CRM & Commercial Growth Lead - Data-Driven Impact

Neupack Produkte AG; Oberwallis; On-site; CHF 120,000 - 180,000; Full time

Benefits offered by this job

Autonomy

Visible impact

Exposure to senior decision-makers

Flexible working arrangements

Long-term perspective

Shape Swiss SME growth

Job summary

Neupack Produkte AG in Honau (LU) / Zug-Lucerne Area seeks a commercially minded CRM & analytics lead to shape how the commercial organization operates, measures performance and translates insights into practical CRM solutions.

You will define KPI dashboards, lead CRM projects, collaborate with management and sales, and ensure adoption of modern analytics to unlock customer opportunities across a Swiss SME.

Qualifications

• You may currently work as a Controller, Commercial Controller, Operations Manager, CRM Specialist, Business Analyst, Business Development Manager, or Key Account Manager with strong analytical capabilities.
• Experience turning commercial insights into practical improvements and KPIs.

Responsibilities

• Analyse customer, product and sales performance.
• Develop KPIs, dashboards and management reporting.
• Evaluate customer profitability, sales effectiveness and growth opportunities.
• Support customer segmentation and account prioritisation.
• Contribute to commercial planning and decision-making.
• Analyse and improve commercial processes.
• Define CRM requirements, workflows and reporting needs.
• Lead CRM and commercial development projects.
• Coordinate stakeholders across the business.

Skills

Commercial analytics

KPIs & reporting

CRM systems

Business requirements to software

Project & stakeholder mgmt

Pragmatic problem-solver

English fluency

French/Italian language

Tools

Salesforce

Power BI

Job description

Neupack Produkte AG in Honau (LU) / Zug-Lucerne Area seeks a commercially minded CRM & analytics lead to shape how the commercial organization operates, measures performance and translates insights into practical CRM solutions.

You will define KPI dashboards, lead CRM projects, collaborate with management and sales, and ensure adoption of modern analytics to unlock customer opportunities across a Swiss SME.