CRM & Business Process Specialist

Sonic Suisse Labs SA; Lausanne; Hybrid; CHF 100,000 - 140,000; Full time

Benefits offered by this job

Hybrid working model

40-hour work week

Professional development opportunities

Competitive social benefits

Collaborative team environment

Job summary

Sonic Suisse Labs SA is seeking a CRM & Business Process Specialist to manage Salesforce-based CRM and optimize business processes across its Swiss network, including Lausanne. You will collaborate with the Head of Commercial Operations and the CRM Manager to deliver data-driven improvements and high-quality customer data.

You will design flows, reports, and dashboards, support releases, and ensure data integrity while contributing to the growth of Sonic Suisse's local laboratories.

Qualifications

• Bachelor's degree in Business Administration, Business Information Systems, or a comparable qualification.
• Several years of professional experience in CRM, BPM, or operations.
• Strong knowledge of CRM systems; Salesforce Certified Administrator is an advantage.
• Experience analyzing, documenting, and optimizing business processes.
• Experience creating reports, dashboards, and KPI analyses.
• Knowledge of data management, data quality, and master data maintenance.
• Experience with workflow automation and digital process solutions.

Responsibilities

• Manage the day-to-day operation and continuous development of the CRM system.
• Analyze business requirements with stakeholders and translate into technical solutions.
• Configure Salesforce objects, fields, layouts, and validation rules.
• Identify opportunities to improve CRM-related processes.
• Design and implement Salesforce Flows to automate processes.
• Create reports, dashboards, and analyses for internal stakeholders.
• Maintain and ensure the quality of customer data.
• Support release management and deployments using Change Sets or DevOps tools.
• Troubleshoot and resolve issues within Salesforce solutions.
• Document developments and processes, including flows and data models.

Skills

CRM systems

Salesforce

Process analysis

KPI reporting

Data quality

Stakeholder management

Documentation

Education

Bachelor's degree in Business Administration / Business Information Systems

Tools

Salesforce

DevOps tools

Job description

CRM & Business Process Specialist

We are Sonic Suisse

Sonic Suisse is a comprehensive network of regional laboratories with more than 2,500 employees at locations in -, French- and Italian-speaking Switzerland.

We are part of the global Sonic Healthcare Group, a leading provider of medical diagnostic services. We are committed to the well-being of our customers and their patients and thus make a decisive contribution to medical care throughout Switzerland on a daily basis. High quality standards and the continuous training of our employees guarantee the safety and validity of our analyses and test results.

Whether in laboratory medicine, in the administrative area or in support functions: We offer you a meaningful working environment with diverse development opportunities, room for personal initiative and a corporate culture.

Purpose of the job

To strengthen our Commercial Operations team, we are seeking an engaged, communicative, and execution-oriented CRM & Business Process Specialist (m/f/d) to join us in Kriens, Niederwangen, or Lausanne.

Your Impact in This Role

In this versatile role, you will be responsible for the operational support and continuous development of our CRM system (Salesforce) as well as the optimization of business processes across Sonic Suisse. You will work closely with the Head of Commercial Operations and the CRM Manager helping to ensure efficient, transparent, and data-driven processes throughout the network.

• Manage the day-to-day operation and continuous development of the CRM system ;
• Analyze business requirements together with stakeholders and translate them into technical solutions ;
• Configure and enhance Salesforce objects, fields, page layouts, and validation rules ;
• Identify opportunities to improve CRM-related processes ;
• Design and implement Salesforce Flows to automate business processes ;
• Create reports, dashboards, and analyses for internal stakeholders ;
• Maintain and ensure the quality of customer data ;
• Support release management and deployments (e.g., using Change Sets or DevOps tools) ;
• Troubleshoot and resolve issues within existing Salesforce solutions ;
• Document developments and processes, including flows and data models.

Your Background & Expertis

Professional Qualifications

• Bachelor's degree in Business Administration, Business Information Systems, or a comparable qualification ;
• Several years of professional experience in CRM, Business Process Management, or Operations ;
• Strong knowledge of CRM systems; Salesforce Certified Administrator certification is an advantage ;
• Experience in analyzing, documenting, and optimizing business processes ;
• Experience creating reports, dashboards, and KPI analyses ;
• knowledge of data management, data quality, and master data maintenance ;
• Experience with workflow automation and digital process solutions.

Personal Competencies

• You are a proactive, team-oriented, and resilient individual with strong execution skills ;
• You work in a structured manner, maintain an overview even in dynamic situations, and can present complex topics clearly to different audiences ;
• You demonstrate a strong commitment to quality, excellent communication skills, and the ability to work effectively with a variety of stakeholders ;
• You have an interest in laboratory medicine and the Swiss healthcare system.

Language Skills

• Native-level and/or French ;
• Very good English language skills.

A Place to Grow and Make an Impact

• A diverse and responsible role with a high degree of ownership ;
• The opportunity to actively contribute to the development of Sonic Suisse's network of local laboratories ;
• Collaboration with interdisciplinary teams ;
• Modern employment conditions and attractive social benefits ;
• Professional and role-specific training and development opportunities ;
• 40-hour working week ;
• Hybrid working model with the possibility of working from home.

Got questions? We're happy to support you.

Just reach out to us - we look forward to hearing from you!

• Sonic Suisse Labs SA

  Alpenquai 28a

  6005 Luzern