Client Advisor - Zurich Bahnhofstrasse

Burberry; Zürich; On-site; CHF 60,000 - 90,000; Full time

Job summary

Burberry in Zürich is seeking a Client Advisor to build relationships with new and existing clients, delivering a personalised, elevated shopping experience with strong commercial results.

The role requires expertise in styling, product knowledge and exceptional service, with the ability to work by appointment and maintain Burberry’s luxury standards. Fluency in the local language and a passion for fashion are essential.

Qualifications

• Proven track record in delivering sales and exceeding targets.
• Experience in Clientelling.
• Strong interest in fashion, art and culture.
• Strong product knowledge and understanding of store operations.
• Fluent in local language; English proficiency desirable.
• Team-oriented, confident and proactive in a luxury retail environment.

Responsibilities

• Meet and exceed individual and store sales and other commercial KPIs.
• Inspire clients with brand storytelling and passion for Burberry.
• Provide luxury service with product, fashion and styling expertise.
• Follow the client journey to elevate the in-store experience and close sales.
• Support with inventory, replenishment and visual standards per Burberry guidelines.
• Build meaningful relationships with clients and manage by-appointment service.

Skills

Clientelling

Sales targets

Product knowledge

Teamwork

Communication

Local language

Job description

Job description:

INTRODUCTION

At Burberry, our people and culture underpin how we deliver for our customers and our brand. We are building a high-performance culture that encourages creativity and collaboration, and enables colleagues to do their best work.

Guided by our reimagined purpose, To Embrace the Elements with Open Arms, we bring together diverse perspectives, skills and expertise to create exceptional luxury products and experiences. Our purpose also informs the standards of behaviour we expect, how we lead and how we make decisions across the business.

JOB PURPOSE

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

RESPONSIBILITIES

SERVICE AND SALES

Meet and exceed individual and store sales and other commercial KPIs

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling

Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.

Be efficient in following-up and delivering after-sales services to our clients

Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required

Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines

Foster team work and a positive work climate

CLIENT ENGAGEMENT

Build meaningful relationships with Clients

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.

Capture new luxury clients to grow the individual and store client book with a commercial objective mindset

Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

PERSONAL PROFILE

A proven track record in delivering sales and exceeding targets

Previous experience in Clientelling

A strong interest in fashion, art and culture

Strong product knowledge and good understanding of store retail operations

Understanding of competitor products

Experience in working as part of a team

Fluent in local language; English proficiency is desirable

Other language knowledge is desirable

Demonstrates Confidence, Curiosity, Conviction, and Care

Enjoys being part of a team

Energetic, Pro-active and self-motivated

Detail-oriented and creative with a passion for selling

Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels

Results driven and commercial mindset

Flexible, collaborative and adaptable approach to work

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. We are committed to fostering an inclusive workplace and providing an accessible recruitment process. If you require any reasonable adjustments during the application or recruitment process, please let us know.

Posting Notes: Switzerland || Not Applicable || Zurich || RETAIL OFFLINE || MAINLINE || n/a ||