Client Advisor

FERRAGAMO; Zürich; On-site; CHF 60,000 - 90,000; Full time

Job summary

Salvatore Ferragamo S.p.A. in Zurich is seeking a full-time Client Advisor to deliver a personalized luxury shopping experience. Proficiency in German and English is required, additional languages are a plus. You will transform client interactions into magical moments and build lasting relationships on the selling floor.

As a confident communicator with authentic empathy, you will lead by example, drive sales, and ensure every client feels valued and understood through every step of the journey.

Qualifications

• Acting and thinking first of the client and their experience.
• Master storytelling and asking engaging questions.
• Thinking innovatively about value creation for clients.

Responsibilities

• Transform client experiences into magical moments.
• Build long-term authentic bonds with clients.
• Demonstrate active leadership on the selling floor and drive sales results.

Skills

Client advisory

Communication

Empathy

Storytelling

Tools

CRM software

Job description

Salvatore Ferragamo S.p.A. is one of the world's leading companies in the luxury goods sector, whose origins date back to 1927. Salvatore Ferragamo Group is famous in the creation, production and sale of shoes, leather goods, clothing, silk products, eyewear, watches, and other accessories, as well as perfumes. The love for uniqueness and exclusivity, with a perfect blend of style, creativity and innovation through the quality and craftsmanship of the "Made in Italy" tradition, have always enriched the trademark of Salvatore Ferragamo Group products. With over 4,000 employees and a network of 685 mono-brand stores, the Ferragamo Group operates in Italy and worldwide as one of the leaders in the European, American, and Asian markets.

We are currently looking for a Full Time - Client Advisor to join our boutique in Zurich.

Languages: Proficiency in German and English, more languages will be advantageous.

YOU

• Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style.
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
• Courageous with ideas and innovative in your approach, always ready to grow and learn.

THE JOB

• Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized
• Create a long-term authentic bond with clients by making them feel the experience is truly about them.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.

ESSENTIALS

• Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients.
• Being a master at storytelling and at the art of asking engaging questions.
• Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients.

MISSION DETAILS

• Provide excellent and specialized customer service by creating emotionally enriched relationships with clients.
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
• Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance.

At Ferragamo you can play your part and express your uniqueness.

We are committed to building a diverse workplace in which diversity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation.

As an Equal Opportunity Employer we welcome and consider applications from all candidates regardless of their personal background.