Claims Support Operations Lead

biBerk Business Insurance; Fully; Vor Ort; CHF 49.000 - 61.000; Vollzeit

Benefits dieser Stelle

Medical insurance (PPO/HDHP)

Vision and disability coverage

Paid time off and holidays

Parental leave

401(k) with company match

Tuition reimbursement

Wellness programs

Employee discounts

Zusammenfassung

biBerk is seeking a Claims Support Team Lead to direct and grow the Claims Support Team, ensuring top-tier performance and compliance. You will drive service levels, coach staff, and partner with Claims leadership to align operations with business goals.

In this role, you will manage KPIs, oversee training, and optimize workflows to improve claims handling efficiency while maintaining audit readiness and customer satisfaction.

Qualifikationen

• Demonstrated leadership experience and ability to motivate, coach, and develop employees.
• Strong understanding of claims operations and insurance industry practices.
• Ability to analyze operational data, identify trends, and drive improvements.
• Experience developing, implementing, and monitoring service-level expectations and quality standards.
• Excellent written and verbal communication, and collaboration skills.
• Advanced proficiency in Microsoft Excel for reporting and data analysis.

Aufgaben

• Provide direct leadership and oversight to the Claims Support Team for timely, accurate processing.
• Monitor workload, capacity, productivity, and service levels to support operations.
• Establish and report KPIs, service standards, and quality metrics.
• Serve as escalation point for support issues and collaborate with leaders to resolve challenges.
• Conduct coaching, performance discussions, and development planning.
• Partner with Managers and other leaders on initiatives and workflow priorities.
• Ensure adherence to policies, procedures, regulatory requirements, and audits.
• Develop and maintain SOPs, documentation, and training materials.
• Identify trends and risks; recommend process improvements.
• Facilitate onboarding, training, and cross-training for the team.
• Promote customer service excellence and a culture of accountability.

Kenntnisse

Leadership

Claims operations knowledge

Data analysis

Service-level management

Communication

Excel

Ausbildung

College degree or college level education preferred

Tools

Excel

Jobbeschreibung

biBerk is seeking a Claims Support Team Lead to direct and grow the Claims Support Team, ensuring top-tier performance and compliance. You will drive service levels, coach staff, and partner with Claims leadership to align operations with business goals.

In this role, you will manage KPIs, oversee training, and optimize workflows to improve claims handling efficiency while maintaining audit readiness and customer satisfaction.