Chef de projet - Expérience client

Jobup; Bern; Hybrid; CHF 110.000 - 150.000; Vollzeit

Zusammenfassung

isolutions is seeking a Project Manager – Customer Experience to lead CRM and customer experience projects from requirements to implementation. You will guide cross-functional teams, manage quality, deadlines, and budget, and advise customers on digitalisation strategies.

You will collaborate with consultants, architects, and development teams, while ensuring communication across stakeholders and delivering tangible business value.

Qualifikationen

• Completed tertiary education, ideally in business informatics, business administration, or a comparable field.
• Several years of experience managing IT projects in CRM or customer experience environments.
• Experience working with customers and demanding stakeholders.
• Strong communication and negotiation skills at management and decision-maker levels.
• Structured, solution-oriented working style with a high sense of responsibility.
• Experience in the Microsoft ecosystem, especially Dynamics 365, Power Platform, and Copilot, or comparable CRM platforms.
• Excellent Swiss German and very good English skills.
• Willingness to travel within the German-speaking part of Switzerland.

Aufgaben

• Lead customer experience and CRM projects from requirements analysis to successful implementation.
• Take responsibility for quality, deadlines, and budget, guiding the project team to the goal.
• Advise customers on digitalisation initiatives and develop innovative solutions for marketing, sales, and customer service with them.
• Coordinate internal and external stakeholders and ensure transparent communication at all hierarchical levels.
• Present project progress, manage risks, and ensure that the expected business value is achieved.
• Work closely with our consultants, architects, and development teams as well as the customer project team to contribute to project success.

Kenntnisse

Swiss German

English

Stakeholder management

Communication

Negotiation

Ausbildung

Tertiary education (university or university of applied sciences)

Business informatics or business administration

Tools

Dynamics 365

Power Platform

Copilot

CRM platforms

Jobbeschreibung

Project Manager – Customer Experience

Job Description

Are you passionate about the digitalisation of customer processes?

This is what gets you up in the morning:

• You lead exciting customer experience and CRM projects – from requirements analysis to the successful implementation of modern solutions.
• You take responsibility for quality, deadlines, and budget, and successfully guide your project team to the goal.
• You advise our customers on their digitalisation initiatives and develop innovative solutions for marketing, sales, and customer service together with them.
• You coordinate internal and external stakeholders and ensure transparent communication at all hierarchical levels.
• You present project progress, manage risks, and ensure that the expected business value is achieved.
• You work closely with our consultants, architects, and development teams as well as the customer project team and actively contribute to the success of our customer projects.

We expect from you:

• A completed tertiary education (university or university of applied sciences), ideally in business informatics, business administration, or a comparable field.
• Several years of experience in managing IT projects in the CRM or customer experience environment.
• Experience in working with customers and demanding stakeholders.
• Strong communication and negotiation skills at management and decision-maker level.
• A structured, solution-oriented working style as well as a high sense of responsibility.
• Experience in the Microsoft ecosystem, especially with Dynamics 365, the Power Platform, and Copilot, or with comparable CRM platforms.
• Excellent Swiss German and very good English skills.
• Willingness to travel within the German-speaking part of Switzerland.

Be inspired by the isolutions experience and become part of a team that openly shares knowledge, supports each other, and achieves great things together.

Application Process

What does the application process look like?

Benefits

isolutions - the way we are and work

Long live team spirit

We work with and for each other. Everyone takes responsibility independently and supports through their personality and skills. There is always time for a ping pong tournament or an after-work beer. #teamwork

Work-life balance, home office and workation

How do you like to work? We believe in a hybrid model for maximum efficiency, so you can work flexibly with us. Want to combine work and holidays sometimes? Whether in the isolutions office, from home, or on workation – we make it possible. Because a healthy work-life balance is important to us! #wecareaboutyou

Central location

All our locations – Bern, Zurich, Basel, and Barcelona – offer a central location. So you are always well connected and quickly from A to B. #stayconnected #whereeveryouare

Flat hierarchies, open feedback and corporate culture

We believe in the skills and abilities of every employee. With us, you don’t climb a career ladder – specialist and leadership skills are equally recognised and promoted. You can contribute and make a difference with us. Exchange, open communication, and feedback are part of the corporate culture and actively lived. We achieve our successes together. #bettertogether

Events are in our DNA

Those who work must also be rewarded! We start the year with an annual kickoff, enjoy a relaxed summer party, and round off the year with a big Christmas party. We also celebrate successes throughout the year: quarterly parties, happenings, and get-togethers happen again and again – in the team and with customers. #celebratesuccessestogether #morefuntogether

For the sake of the environment

Thanks to our central locations, our employees can easily travel by public transport. We support all employees’ commute with a half-fare travelcard. Business trips are, of course, fully covered. #travelandwork

Employee promotion and development

We don’t just shape the future of our customers; development opportunities are also available to our employees – individually and tailored to personal needs. #shapeyourcareer

Holidays can also be extended

Because we want our employees to have rest, you get 27 days of holiday at isolutions! Are you keen to travel and want even more holidays? No problem! At isolutions, you can buy up to 1 month of additional holiday! #chargeyourbatteries

+ 1 week Corporate Social Responsibility

Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an additional week of holiday for social engagement. #getengaged #socialresponsibility #charity

Talking together

Every Monday we start the week together. Our CEO leads into the week, employees inspire with their stories, and successes are celebrated together. Breakfast is always provided. #mondayslikethis