Biotech Customer Success Lead – Platform Growth

Rivia SA; Zürich; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Zusammenfassung

Rivia is seeking a Customer Engagement Manager in Zurich to lead client success in a fast paced biotech data environment. You will partner with pharma and biotech clients to maximize platform value and ROI, building trusted relationships at all levels.

The ideal candidate has 5+ years in customer success or account management, a scientific or engineering background, and proven ability to drive retention and growth through proactive guidance and cross-functional collaboration.

Qualifikationen

• 5+ years in customer success, account management, or related role.
• Background in pharmaceutical, Biotech, or healthcare tech preferred.
• Experience with building executive-level relationships.

Aufgaben

• Serve as the primary contact for clients, building strong, long-lasting relationships.
• Understand client objectives and ensure success with the platform.
• Develop and execute customer engagement plans to boost retention.
• Conduct regular check-ins and reviews to identify optimization opportunities.
• Provide proactive support and guidance to clients, addressing issues promptly.
• Collaborate with sales, product, and technical teams for a seamless experience.
• Educate clients on new functionalities and ROI.
• Track and report key customer success metrics to senior management.

Kenntnisse

Customer success

Account management

Stakeholder management

Data analytics understanding

Communication skills

Ausbildung

Scientific or Engineering background

Jobbeschreibung

Rivia is seeking a Customer Engagement Manager in Zurich to lead client success in a fast paced biotech data environment. You will partner with pharma and biotech clients to maximize platform value and ROI, building trusted relationships at all levels.

The ideal candidate has 5+ years in customer success or account management, a scientific or engineering background, and proven ability to drive retention and growth through proactive guidance and cross-functional collaboration.