Bilingual Technical Support Specialist – Remote (Canada)

Blaser Swisslube AG

Hasle bei Burgdorf

Remote

CHF 41.000 - 47.000

Vollzeit

14 Tage+

Bewerbungsgenerator

Eine komplette Bewerbung in einer Minute — maßgeschneiderter Lebenslauf und Anschreiben, versandbereit.

Schaffe es an den ATS-Filtern vorbei

Zusammenfassung

Blaser Swisslube AG in Montreal, Canada, is seeking a Support Specialist to handle English and French inquiries, including administrative and technical topics across our coolant automation solutions. You will diagnose issues, coordinate device replacements for North America, and contribute to self-help content and documentation.

The role requires a minimum of 3 years in customer support, fluency in English and French, and a technical or commercial background.

Qualifikationen

Completed vocational training or a degree in a technical or commercial field, or strong affinity for IT and technical topics.
Fluent in English and French, written and spoken (native level in one, excellent proficiency in the other).
Minimum 3 years in a customer support role in technical/SaaS environments.

Aufgaben

Handle support requests from customers and partners in English and French, covering administrative topics and technical issues.
Diagnose and resolve customer issues within scope; coordinate device replacement cases with a focus on North America.
Develop and maintain self-help content and support documentation; capture customer feedback to improve products and processes.
Collaborate with teams and participate in projects to evolve Liquidtool's support organization.

Kenntnisse

Bilingual English/French

Customer service

Technical aptitude

Ausbildung

Vocational training or degree in technical or commercial field

Tools

CRM software

Troubleshooting tools

Jobbeschreibung