Banquet Maestro: Assistant Maître d’Hôtel, Luxury Geneva

Mandarin Oriental; Genf; On-site; CHF 65,000 - 95,000; Full time

Benefits offered by this job

Daily meals

Uniform provided

Competitive package

Job summary

Mandarin Oriental, Geneva is seeking an Assistant Maître d’Hôtel to join the Banquets team. Based at Mandarin Oriental, Geneva, you will support banquet service operations and assist the Banquet Operations Manager on the floor.

You will verify setups, greet guests, recruit and supervise temporary staff, check menus, and oversee service duration while maintaining 5-star hospitality standards and handling guest feedback per LQE.

Qualifications

• A passion for service and attention to detail.
• Previous service experience in a luxury hotel or fine dining environment preferred.
• Team spirit, curiosity, and a desire to learn and grow.
• Good communication skills and a flexible attitude.
• Fluency in English and French, another European language is a plus.
• A valid Swiss work permit or EU passport.

Responsibilities

• Verify that setup work complies with the event’s specifications.
• Greet guests with a smile and manage the coat check.
• Recruit temporary staff based on staffing needs and ensure they are properly supervised for each event.
• Verify the menus (spelling, descriptions, dates, wines, etc.).
• Monitor and oversee service before and throughout the duration of the banquet.
• Be familiar with the products being served; serve guests in line with 5-star standards and the Mandarin Oriental Group.
• Handle guest complaints according to the LQE procedure and refer feedback to management.

Skills

Team spirit

Communication skills

Fluent English

Fluent French

Job description

Mandarin Oriental, Geneva is seeking an Assistant Maître d’Hôtel to join the Banquets team. Based at Mandarin Oriental, Geneva, you will support banquet service operations and assist the Banquet Operations Manager on the floor.

You will verify setups, greet guests, recruit and supervise temporary staff, check menus, and oversee service duration while maintaining 5-star hospitality standards and handling guest feedback per LQE.