Banquet Supervisor (M/F/D)

Mandarin Oriental; Zürich; On-site; CHF 65,000 - 90,000; Full time

Benefits offered by this job

MOstay programme

Health & wellness benefits

Swiss Deluxe Rates

Learning & development programmes

Job summary

Mandarin Oriental Savoy, Zurich is seeking a Banquet Supervisor to join our Food & Beverage team. Based in Zurich, you will oversee banquet and event operations to ensure weddings, conferences, meetings run smoothly and guest service is exemplary.

You will report to the Banquet Manager and Assistant Banquet Manager, work closely with other departments, and ensure pre/post function arrangements are well prepared while maintaining high quality standards. German and English fluency is required.

Qualifications

• Completed vocational training in the upscale hotel or catering industry, ideally 1–2 years of professional experience in a similar position.
• Expressiveness, open-mindedness and team spirit.
• Written and verbal communication skills - guests will come to you with both complaints and positive feedback.
• High quality awareness and a sense for trends.
• Good computer skills and knowledge of various cash register systems.
• Excellent manners and well-groomed appearance, as well as a positive charisma.
• Flexibility and resilience - your position will include night, weekend and holiday shifts.
• Very good knowledge of German and English.
• Additional foreign language skills are an advantage.

Responsibilities

• Representing and supporting the Assistant Banqueting Manager
• Ensuring a smooth and guest-oriented workflow in the Banqueting department in close cooperation with all departments
• Ensuring the functions are well prepared and organized according to the BEO agreed.
• Monitoring the pre and post function arrangement
• Liaising and communicating with Banquet sales & Culinary team ensuring full awareness of client needs
• Coordination of daily work in order to ensure a smooth service process according to our quality standards in our banqueting department
• Personal care and advice for our guests
• Ensuring guest satisfaction subject to the highest quality standards and professional handling of guest complaints
• Close cooperation with all departments for a unique hotel experience

Skills

Team spirit

Customer service

Communication

German language

English language

Flexibility

Education

Vocational training in upscale hotel or catering

Tools

Cash register systems

Job description

Mandarin Oriental Savoy, Zurich is looking for an Banquet Supervisor to join our Food & Beverage Team!

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About The Job

Based at the Mandarin Oriental Savoy, Zurich within the Food & Beverage Department in Zurich, The Banquet Supervisor is responsible overseeing banquet and event operations to ensure functions such as weddings, conferences, meetings, and corporate events run smoothly and provide excellent guest service. The Banquet Supervisor reports to the Banquet Manager and Assistant Banquet Manager.

As Banqueting Supervisor, you will be responsible for the following duties:

• Representing and supporting the Assistant Banqueting Manager
• Ensuring a smooth and guest-oriented workflow in the Banqueting department in close cooperation with all departments
• Ensuring the functions are well prepared and organized according to the BEO agreed.
• Monitoring the pre and post function arrangement
• Laising and communicating with Banquet sales & Culinary team ensuring full awareness of client needs
• Coordination of daily work in order to ensure a smooth service process according to our quality standards in our banqueting department
• Personal care and advice for our guests
• Ensuring guest satisfaction subject to the highest quality standards and professional handling of guest complaints
• Close cooperation with all departments for a unique hotel experience

As Banqueting Supervisor We Expect From You

• Completed vocational training in the upscale hotel or catering industry, ideally 1-2 years of professional experience in a similar position
• Expressiveness, open-mindedness and team spirit
• Written and verbal communication skills - guests will come to you with both complaints and positive feedback
• High quality awareness and a sense for trends
• Good computer skills and knowledge of various cash register systems
• Excellent manners and well-groomed appearance, as well as a positive charisma
• Flexibility and resilience - your position will include night, weekend and holiday shifts
• Very good knowledge of German and English.
• Additional foreign language skills are an advantage

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Rates.

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