Back Office Administration

ParkGuard Solutions GmbH; Zürich; Híbrido; CHF 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Regular working hours

Share of remote work

Full work equipment

Flat team structure

Descripción de la vacante

ParkGuard Solutions GmbH in Zürich is seeking a Back Office Administrator to keep case and payment processes clean, fast and traceable. You will be the hub between field operations, vehicle owners and accounting, ensuring deadlines are met and cases fully documented.

The role requires commercial training (KV) or comparable back-office experience, fluent German, and strong written and spoken communication. Office, CRM and ticketing systems are used in a hybrid setup with onboarding and ongoing

Formación

• Commercial training (KV) or comparable back-office experience.
• Fluent German, good English or other languages a plus.
• Precise, structured work even at high volume.

Responsabilidades

• Review and record cases in the system and monitor deadlines.
• Process payments, reminders, and claims.
• Answer enquiries by email and phone.
• Document decisions and prepare accounting documentation.
• Maintain templates and workflows for efficiency.

Conocimientos

German language

Office suite

CRM systems

Ticketing systems

Educación

Commercial training (KV)

Herramientas

Office

CRM

Ticketing systems

Descripción del empleo

# Back Office AdministrationKeep our case and payment process clean, fast and traceable.Apply now## About the role---We are the most-used platform in Switzerland and now active in Germany too, so our case volume keeps growing. You are the hub between field operations, vehicle owners and accounting. You keep track of deadlines, answer enquiries factually, and make sure every case is fully documented.## Responsibilities---* Review and record cases in the system and monitor deadlines* Process enforcement fee claims, incoming payments and reminder stages* Answer enquiries from vehicle owners by email and phone* Review disputes and document decisions so they can be traced* Prepare receivables, invoices and documentation for accounting* Maintain and continuously improve templates and workflows## Requirements---* Commercial training (KV) or comparable back-office experience* Excellent written and spoken German; English, French or Italian a plus* Precise, structured work even at high volume* Friendly and matter-of-fact on the phone, including in emotional calls* Confident with Office, CRM and ticketing systems* Discretion when handling personal data## What we offer---* Regular working hours and a share of remote work* Competitive employment conditions* Careful onboarding into our processes and legal foundations* Full work equipment* A small, helpful team with flat structures* Training opportunities and room to shape the function## Apply as Back Office Administration.Tell us a bit about yourself and upload your CV. We'll get back to you as soon as possible.