Aviation Key Account Manager – Growth & Retention

Loft Dynamics; Dübendorf; Vor Ort; CHF 110.000 - 160.000; Vollzeit

Zusammenfassung

Loft Dynamics AG in Zürich is seeking a seasoned Key Account Manager to own the customer relationship from contract signature onward. You will coordinate cross-functional teams to ensure successful delivery and long-term satisfaction, while maintaining visibility of contractual commitments.

You will nurture partnerships, support retention, drive renewals, and capture customer feedback to shape products and strategy. Travel 30%-50% is required.

Qualifikationen

• Experience in aviation or complex B2B environments with contract-led relationships.
• Proven ability to manage strategic accounts and renewals.
• Strong negotiation, stakeholder management and cross-functional coordination.

Aufgaben

• Plan and manage the contract lifecycle from signature to delivery and renewal.
• Maintain stakeholder maps and build relationships across customer and Loft teams.
• Guide onboarding and ensure successful delivery, retention and escalation handling.
• Monitor account health, pricing and contractual obligations in CRM.
• Support cross-sell, upsell and service-contract opportunities.

Kenntnisse

Key Account Management

Contract Management

Stakeholder Management

Negotiation

CRM

Ausbildung

Bachelor's degree in Industrial Engineering, Aeronautical, Business Administration, or similar

Tools

CRM software

Jobbeschreibung

Loft Dynamics AG in Zürich is seeking a seasoned Key Account Manager to own the customer relationship from contract signature onward. You will coordinate cross-functional teams to ensure successful delivery and long-term satisfaction, while maintaining visibility of contractual commitments.

You will nurture partnerships, support retention, drive renewals, and capture customer feedback to shape products and strategy. Travel 30%-50% is required.