Application and Support Engineer

Sword Group; Genf; Vor Ort; CHF 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

Continuous learning budget

25 days paid leave

Regular events

International environments

Innovation projects

Employee discounts

Zusammenfassung

Sword Group in Geneva is seeking an Application and Support Engineer - Java to reinforce a technical support team for enterprise systems. The role focuses on incident resolution, monitoring, and production activity coordination to ensure stability and continuity.

You will work with business users and technical teams, support testing of releases, and help maintain documentation. The position involves continuous learning and participation in international projects, with a package including paid

Qualifikationen

• 5–10 years of hands-on experience supporting production environments with Java-based apps and relational databases.
• Strong ability to troubleshoot complex technical issues in production.
• Solid understanding of ITIL/ITSM processes including incident, problem, change and service requests.
• Knowledge of Java, SQL, relational databases, XML processing, data management, and production data flows.
• Experience with application monitoring and with automating operational activities; AWS experience is a plus.

Aufgaben

• Provide functional and technical support for business applications, managing incidents and service requests.
• Monitor application availability, performance, and operational notifications.
• Investigate production incidents and coordinate corrective actions.
• Carry out regular production activities, system checks, and data analyses.
• Collaborate with business users, technical teams and external providers to maintain service continuity.
• Participate in testing activities for enhancements, fixes and new releases.
• Maintain and improve operational documentation and support procedures.
• Contribute to automation, optimization and security of processes and production schedules.

Kenntnisse

Java

SQL

Relational databases

XML processing

Data management

Production data flows

Troubleshooting

Incident management

CI/CD

English proficiency

Tools

AWS

Jobbeschreibung

We are opening an Application and Support Engineer - Java position to strengthen a technical support team based in Geneva. The role is part of a business applications environment responsible for supporting critical enterprise systems and ensuring their stability, availability, and continuity. You will act as a key point of contact for users and technical teams, contributing to incident resolution, operational monitoring, application support, and the smooth coordination of production activities.

Responsabilities

• Provide functional and technical support for business applications, managing incidents and service requests through the appropriate ticketing tools and ensuring issues are resolved within agreed service levels.
• Monitor application availability, performance, and operational notifications, taking appropriate action or escalating issues when required.
• Investigate production incidents and system defects, reproduce technical problems, and implement or coordinate corrective actions such as data fixes and configuration changes.
• Carry out regular production activities, system checks, scheduled operations, and data analysis while ensuring compliance with established procedures.
• Work closely with business users, technical teams, and external service providers to investigate issues, validate solutions, and maintain service continuity.
• Participate in testing activities associated with application enhancements, fixes, and new releases, and confirm that implemented solutions operate as expected.
• Maintain and improve operational documentation, user guides, knowledge articles, and support procedures.
• Contribute to the automation, optimization, and security of operational processes and production schedules, with particular attention to system reliability and data integrity.

Requirements

• 5 to 10 years of hands-on experience supporting and managing production environments, ideally involving Java-based applications and relational databases.
• Strong experience in troubleshooting complex technical issues, including advanced or third-level production support.
• Solid understanding of software development life cycles and CI/CD practices, particularly in relation to the deployment of application updates and fixes.
• Strong technical knowledge of Java, SQL, relational databases, XML processing, data management, and production data flows.
• Good understanding of IT service management processes, including incident, problem, change, and service request management.
• Experience with application monitoring and with designing or improving processes to automate and streamline operational activities; AWS experience is an advantage.
• Strong analytical and problem-solving abilities, with the capacity to remain effective when handling critical issues under pressure and to work both independently and collaboratively.
• Excellent communication and knowledge-sharing skills, with excellent English proficiency; intermediate French is an advantage.

Continuous learning: A monthly training budget that can be used across a wide range of courses

25 days of paid leave: All our employees are entitled to 25 days of paid vacation per year

Regular events: Monthly opportunities to connect in small or large groups

International environments: Opportunities to work with leading international organizations

Innovation: Contribute to impactful and innovative projects across a wide range of industries

Extra perks: Our employees benefit from an attractive program of discounts and special offers