Application Support Engineer- Java / CI/CD / AWS- UN Agency

NTT DATA Europe & Latam; Genf; Vor Ort; CHF 120.000 - 160.000; Vollzeit

Zusammenfassung

NTT DATA Europe & Latam in Geneva is seeking an Application and Support Engineer to work onsite, supporting the reliable operation and day-to-day maintenance of business applications and related services.

Your main duties include incident logging and resolution, monitoring performance, data analysis, and documentation. Fluent English is required with intermediate French; 5–10 years of production support experience is expected.

Qualifikationen

• Strong knowledge of application support and production operations in enterprise environments.
• Understanding of incident, problem, change, and service request processes.
• Experience with Java applications, SQL databases, and CI/CD pipelines.
• Ability to work independently and in cross-functional teams.
• Excellent English communication; knowledge of French is a plus.

Aufgaben

• Provide application and user support for business applications; log, track, and resolve incidents and service requests.
• Monitor application performance, availability, and operational alerts; follow procedures to address issues.
• Perform data analysis, compile production statistics, and support operational tasks.
• Identify, reproduce, and document defects; apply fixes and configurations as needed.
• Validate fixes and coordinate testing for updates and releases.
• Contribute to user documentation, knowledge base, and operating procedures.
• Develop and maintain processes to automate and optimize operational load and security.

Kenntnisse

Java

SQL

CI/CD

Incident mgmt

AWS

English

French

Team collab

Production support

Monitoring

Tools

Monitoring tools

Jobbeschreibung

For a UN Agency in Geneva, NTT DATA is currently looking for a Application and Support Engineer to work onsite from Geneva, who will be assigned to the User and Application Support Unit where he/she will contribute in supporting the reliable operation and day-to-day maintenance of business applications and related services.

Your main duties will be:

• Provide application and user support for business applications and services; log, track, and resolve incidents and service requests using the ticketing system; accelerate complex issues as needed; ensure timely resolution in line with SLAs; and maintain accurate support records.
• Monitor application performance, availability, and operational alerts and follow established procedures to address or report issues.
• Perform systems and data analysis tasks, compile production statistics and reports, and support daily operational activities, including scheduled tasks and checks, in line with documented processes.
• Assist in identifying, reproducing, and documenting defects or system issues; carry out data corrections, configuration updates, or operational fixes.
• Validate implemented fixes and confirm successful resolution with end users; support testing activities related to application updates, bug fixes, and new releases
• Contribute to the preparation and maintenance of user documentation, knowledge base articles, and operational procedures.
• Develop, implement, and maintain processes to automate, optimize, and secure the Business Operations schedule, ensuring system security and data integrity.

You will need to have the following:

• Skills set:
• Required:
• Strong knowledge of technical application support and production operations in enterprise environments.
• Understanding of incident management, problem management, change management, and service request processes.
• Strong understanding of software development life cycles, with a focus on CI/CD pipelines, particularly for deploying updates and fixes.
• Strong knowledge of relational databases, SQL language and Java language.
• Good knowledge of data management and XML processing.
• Good knowledge of production procedures and data flows.
• Analytical and problem-solving skills.
• Ability to work on own initiative as well as a member of a team and to collaborate effectively with cross-functional teams and external service providers
• Ability to troubleshoot under pressure.
• Strong communication skills, with the ability to provide clear updates to users, stakeholders, and technical teams.
• Ability to share knowledge effectively and train others.
• Excellent command of the English language.
• Intermediate knowledge of French.
• Experience:
• Required:
• At least 5 TO 10 years of practical experience in supporting and managing production environments (with focus on JAVA applications and relational databases).
• This includes demonstrated expertise in:
• Troubleshooting technical issues and providing 3rd-level technical support
• Software development life cycles, with a focus on CI/CD pipelines, particularly for deploying updates and fixes.
• Monitoring application performance, availability, and operational alerts.
• Developing processes to automate and optimize the operational load.
• Providing application support for services hosted on AWS.

NTT DATA is a global consultancy company, employing over 200.000 professionals world-wide. Within the International Institutions we have framework contracts with European Institutions like: European Commission; European Parliament; European Court of Auditors; Europol; NATO; Court of Justice; EPO; European Council, United Nations, etc.