Airline Accounts, Trainee

Education First; Zürich; On-site; CHF 50,000 - 70,000; Full time

Job summary

EF Education First in Zürich invites a proactive Trainee to join EF Travel's Airline Account Management team. You will support three Account Managers, prepare data analyses, assist with negotiations, and help resolve operational queries in a truly international environment.

This 11-month role offers hands-on exposure to B2B relationships, project ownership, and opportunities to work with airline partners around the world.

Qualifications

• Interest in B2B relationship management and high-stakes international negotiations.
• Clear communication, proactive approach, and ability to build relationships across cultures.
• Enjoy working with data and turning it into insights; comfortable with BI tools and Excel.

Responsibilities

• Support commercial account management: prepare data analysis and meeting materials, support partner communications, assist with negotiation and contracting activities.
• Help resolve operational queries: investigate and resolve complex questions raised by EF Travel colleagues or airline partners.
• Maintain airline information and communications: keep airline information up to date, maintain SharePoint documentation, contribute content to the weekly airline newsletter.
• Take ownership of projects: lead defined projects relevant to airline account management, with appropriate support from the team.

Skills

Relationship management

Negotiation

Data analytics

BI tools

Excel

Tools

SharePoint

BI Tools

Job description

A career with EF combines the support and opportunity of a large international organization with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education and travel.

EF Education First is looking for a proactive and curious Trainee to join EF Travel's Airline Account Management team. The Airline Account Management (AAM) team manages relationships with airline partners around the world, with a heavy focus on the North American origin market.

As the team's sole trainee, you will support three Airline Account Managers who oversee a combined portfolio of approximately 60 airline accounts. The role offers hands-on commercial exposure in an international environment, with opportunities to work with colleagues and airline partners around the world.

Start date for this 11 months Traineeship position is November 2026.

What you will be doing

• Support commercial account management: Prepare data analysis and meeting materials, support partner communications, and assist with negotiation and contracting activities.

• Help resolve operational queries: Work with the AAMs to investigate and resolve complex questions raised by EF Travel colleagues or airline partners.

• Maintain airline information and communications: Keep airline information up to date, maintain SharePoint documentation, and contribute content to the weekly airline newsletter.

• Take ownership of projects: Lead defined projects relevant to airline account management, with appropriate support from the team.

Who you are

• You are interested in B2B relationship management and high-stakes international negotiations.
• You communicate clearly, build relationships readily, and take a proactive approach.
• You enjoy working with data and turning it into useful insights. You are comfortable with BI tools as well as Excel.
• You are eager to learn, take on new challenges, and work with people from different cultures.
• You are curious about aviation, travel, and tourism.
• You are legally eligible to work in Switzerland.