Air Export Agent

A.P. Moller - Maersk; Zürich; On-site; CHF 70,000 - 95,000; Full time

Benefits offered by this job

International working environment

Independent and ownership-driven role

Collaboration with global network

Training and career opportunities

Competitive employment conditions

Job summary

Maersk in Zurich is seeking an Air Freight Operations Associate to manage end-to-end airfreight shipments, taking ownership of shipment files, coordinating with customers, carriers, handling agents and colleagues across Maersk network.

The role requires a high degree of independence and operational judgement, pro-actively resolving issues and contributing to a high level of service for customers in an international environment with opportunities to grow airfreight expertise.

Qualifications

• Role requires a high degree of independence and operational judgement.
• End-to-end operational handling of airfreight shipments.
• Ability to coordinate with customers, carriers and handling agents.

Responsibilities

• Independently manage airfreight import and export shipments from booking through completion.
• Take end-to-end ownership of operational files, including documentation, milestones and costs.
• Coordinate with customers, carriers, handling agents and the Maersk network.
• Make independent operational decisions regarding routing, capacity and priorities.

Job description

At Maersk, we connect and simplify our customers’ supply chains through our global logistics network. At our Zurich Airfreight Station, we combine international reach with a hands‑on operational environment where ownership, collaboration and customer focus are key.

As an Air Freight Operations Associate, you will be responsible for the end‑to‑end operational handling of airfreight shipments. You will take ownership of your shipment files, coordinate with customers, carriers, handling agents and colleagues across the Maersk network, and ensure reliable and efficient execution from booking through completion.

The role requires a high degree of independence and operational judgement. You will proactively manage priorities and exceptions, resolve operational issues and contribute to a high level of service for our customers.

You will join an experienced team in Zurich and work in an international environment with opportunities to further develop your airfreight expertise and career within Maersk.

We offer

• An international working environment within a leading global logistics company.
• A varied and responsible role in our Zurich Airfreight Station with a high degree of independence and ownership.
• Collaboration with customers, colleagues, carriers and partners across our global network.
• Training, development and international career opportunities.
• Competitive employment conditions and attractive employee benefits.
• Employee brand discounts as well as annual summer and Christmas events.

Key responsibilities

Airfreight Operations & Customer Service

• Independently manage airfreight import and export shipments from booking through completion.
• Take end‑to‑end ownership of operational files, including documentation, milestones, costs, invoicing and financial accuracy.
• Coordinate closely with customers, carriers, handling agents, customs partners and the Maersk global network.
• Make independent operational decisions regarding routing, capacity, priorities and exception handling.
• Proactively identify and resolve operational issues while keeping customers and relevant stakeholders informed.