Air Freight Operations Lead – End-to-End Shipments Zurich

Maersk; Kloten; On-site; CHF 65,000 - 95,000; Full time

Benefits offered by this job

Competitive employment conditions

Employee discounts

Job summary

Maersk at Zurich Airfreight Station is seeking an Air Freight Operations Associate to own end-to-end handling of shipments. You will manage shipment files, coordinate with customers, carriers and handling agents, and ensure reliable execution from booking to completion in a fast-paced, international environment.

The role requires independence, operational judgement and strong service orientation, with opportunities to deepen airfreight expertise within Maersk's global network.

Qualifications

• Completed commercial apprenticeship in freight forwarding or logistics.
• Experience in airfreight operations, import/export processes.
• Further professional qualifications such as eidg. dipl. Speditionsfachmann/-frau are welcome.

Responsibilities

• Independently manage airfreight import and export shipments from booking to completion.
• Own end-to-end operational files including documentation, milestones, costs, invoicing and accuracy.
• Coordinate closely with customers, carriers, handling agents, customs partners and Maersk network.
• Make independent operational decisions regarding routing, capacity, priorities and exception handling.
• Proactively identify and resolve operational issues while keeping customers and stakeholders informed.
• Ensure compliance with applicable operational, customs, security and dangerous-goods requirements.
• Maintain a high level of customer service and take ownership of the overall customer experience.
• Support continuous improvement, operational efficiency and initiatives within the Zurich Station.

Skills

Independence

Operational judgment

Customer service

Prioritization

Communication

Problem solving

Education

Commercial apprenticeship

eidg. dipl. Speditionsfachmann/-frau

Job description

Maersk at Zurich Airfreight Station is seeking an Air Freight Operations Associate to own end-to-end handling of shipments. You will manage shipment files, coordinate with customers, carriers and handling agents, and ensure reliable execution from booking to completion in a fast-paced, international environment.

The role requires independence, operational judgement and strong service orientation, with opportunities to deepen airfreight expertise within Maersk's global network.