Admissions Coordinator | Enrollment & Family Experience

Mosaic School / Ecole Mosaic; Genf; On-site; CHF 65,000 - 90,000; Full time

Job summary

Mosaic School / Ecole Mosaic in Geneva is seeking an Admissions Officer to manage enquiries, coordinate campus tours and interviews, and process applications, ensuring a seamless and welcoming experience for prospective families.

Reporting to the Head of Admissions, you will maintain admissions records, generate reports, and collaborate with the marketing team on promotional materials. Fluency in French and English plus CRM experience are essential.

Qualifications

• Bachelor’s Degree in business administration or similar.
• Multilingual in French and English.
• Demonstrable experience (1 to 3 years) in the commercial “service” sector (incl. Customer Service departments).
• Strong data management, analytical skills, and proficiency in technology for accurately organising, analysing admissions data, generating reports, and ensuring compliance with data regulations.
• Experienced in managing a CRM system (HubSpot or Salesforce, preferred).
• Articulate, communicative, and able to present information in a concise and professional manner.

Responsibilities

• Manage Admissions Enquiries: Serve as the first point of contact for prospective families, responding to enquiries via phone, email, and in-person visits, and providing information on the school’s programmes, admissions process, and requirements.
• Coordinate School Tours and Interviews: Schedule and organize campus tours, student interviews, and meetings with key staff members to ensure a welcoming experience for prospective families.
• Application Processing: Handle the intake and processing of student applications, ensuring all necessary documents are submitted and records are accurately maintained.
• Maintain Admissions Database: Keep the admissions system updated with applicant information, ensuring data accuracy and integrity, and generating reports as needed for admissions and leadership teams.
• Event Support: Assist in the planning and execution of admissions events, including Open Days, information sessions, and orientation programmes for prospective families.
• Communication with Stakeholders: Liaise with prospective families, teachers, and finance / administrative staff to facilitate the admissions process and ensure timely communication regarding application status and next steps.
• Document Preparation and Filing: Prepare admissions correspondence, offer letters, and welcome packs, and maintain an organised filing system for all admissions related documents.
• Assist with Enrolment Process: Support new student onboarding, including the collection of enrolment paperwork and coordination of student transition activities.
• Collaborate with Marketing: Work closely with the marketing team to provide relevant admissions information for promotional materials and school events.

Skills

French & English

CRM experience

Data management

Customer service

Communication skills

Education

Bachelor’s Degree in Business Administration

Tools

HubSpot

Salesforce

Job description

Mosaic School / Ecole Mosaic in Geneva is seeking an Admissions Officer to manage enquiries, coordinate campus tours and interviews, and process applications, ensuring a seamless and welcoming experience for prospective families.

Reporting to the Head of Admissions, you will maintain admissions records, generate reports, and collaborate with the marketing team on promotional materials. Fluency in French and English plus CRM experience are essential.