Administrative Support & Call Center Agent

Nestlé S.A.; Vevey; Vor Ort; CHF 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Paid leave beyond statutory

Pension plan contributions

Performance bonus

Learning and development opportunities

Employee discounts

Zusammenfassung

Nestlé S.A. is seeking an Administrative Support & Call Center Agent to provide reliable telephone coverage and high-class administrative support to customers across Nestlé Group entities.

The role spans diverse tasks, coordinating with internal and external stakeholders in a fast-paced environment, with a significant impact at scale. The ideal candidate will bring proven experience in administrative support, strong multi-language communication (French, English, German), and solid MS Office

Qualifikationen

• Experience in versatile administrative support, telephone reception, and customer service.
• Excellent spoken and written French, English, and German; Swiss German is an advantage.
• Good command of Microsoft Office and comfortable with digital telecommunications tools like Microsoft Teams; Nimbus/ServiceNow/SAP knowledge is a plus.
• Versatility to manage several requests and priorities with accuracy.
• Discretion, reliability, flexibility with working hours, and stress management.
• Strong customer/service orientation with clear communication and solution focus.
• Team spirit and adaptability in a changing environment.

Aufgaben

• Provide telephone coverage, answer calls, and direct callers to appropriate services.
• Use telecommunications and IT tools to manage calls and monitor statistics.
• Handle requests and sensitive situations with discretion and a solution-oriented approach.
• Manage office supplies, stock levels and orders, and various administrative requests.
• Process emails, contact internal and external customers, and ensure follow-up.
• Create and follow up tickets in the support platform.
• Update office information, distribution lists, contacts, and standard routines.
• Export and analyze data and keep schedules up to date in Excel.
• Apply Nestlé excellence standards and contribute to continuous service improvement.

Kenntnisse

French (spoken & written)

English (spoken & written)

German (spoken & written)

Customer service

Problem solving

Tools

Microsoft Office

Microsoft Teams

Nimbus

ServiceNow

SAP

Jobbeschreibung

Administrative Support & Call Center Agent

Work model: 50% to 100% activity rate, on-site
Contract type: Permanent contract

Preferred start date: As soon as possible

Be a force for good and grow through experiences that push you further.

As an Administrative Support & Call Center Agent, you will provide reliable telephone coverage and high-quality administrative support to customers across Nestlé Group entities. This varied role offers the opportunity to manage a broad range of activities, interact regularly with internal and external stakeholders, and help ensure seamless behind-the-scenes operations in a dynamic, fast-paced environment and making an impact at scale.

How you will make an impact as an Administrative Support & Call Center Agent

Telephone support and customer service:

• Provide telephone coverage, answer internal and external calls, and direct callers to the appropriate services
• Use telecommunication and IT tools to manage calls and monitor statistics
• Handle requests and sensitive situations with discretion, composure, and a solution-oriented approach

Administrative and operational support:

• Manage office supplies, stock levels and orders, as well as various correspondence and administrative support requests
• Process emails, contact internal and external customers, and ensure administrative follow-up
• Create and follow up tickets in the support platform
• Update office information in the system, as well as distribution lists, contacts, and standard routines
• Export and analyse data and keep schedules up to date in Excel
• Apply Nestlé excellence standards, update routines, and contribute to the continuous improvement of the service

What will make you successful

• Experience in versatile administrative support, telephone reception, and customer service roles; experience in a similar environment is an advantage
• Excellent spoken and written French, English, and German, with all three languages being essential; Swiss German is an advantage
• Good command of Microsoft Office (Word, Excel, or similar), and confidence using and learning digital telecommunications tools such as Microsoft Teams; knowledge of Nimbus, ServiceNow, or SAP is an advantage
• Versatility and the ability to manage several requests and priorities simultaneously with accuracy
• Discretion, reliability, flexibility regarding working hours, and excellent stress management
• Strong customer and service orientation, clear communication, and a decidedly solution-oriented approach
• Team spirit, initiative, openness to change, and adaptability in an evolving environment

At Nestlé, we care about our people.

Our benefits are designed to support your development and well-being, helping you thrive both at work and in your personal life:

• Paid leave beyond statutory requirements
• Attractive employer contribution to your pension plan
• Performance-related bonus
• Learning and development opportunities to build your skills
• Attractive employee discounts on everyday products and services

What to expect in our recruitment process

We are committed to providing an inclusive and respectful recruitment experience and are happy to arrange reasonable accommodations where needed. Our workplaces are fully accessible and supported by a strong safety culture, with modern facilities and procedures that ensure a safe environment for everyone.

The recruitment process typically includes a video interview with Talent Acquisition, an interview with the team, final interviews, and then an offer. We review applications as they are received and close the position once a strong shortlist of relevant candidates has been identified, so we encourage you to apply promptly. All information will be treated confidentially.