Multilingual Admin & Call Center Support (On-Site)

Nestlé S.A.; Vevey; Vor Ort; CHF 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Paid leave beyond statutory

Pension plan contributions

Performance bonus

Learning and development opportunities

Employee discounts

Zusammenfassung

Nestlé S.A. is seeking an Administrative Support & Call Center Agent to provide reliable telephone coverage and high-class administrative support to customers across Nestlé Group entities.

The role spans diverse tasks, coordinating with internal and external stakeholders in a fast-paced environment, with a significant impact at scale. The ideal candidate will bring proven experience in administrative support, strong multi-language communication (French, English, German), and solid MS Office

Qualifikationen

• Experience in versatile administrative support, telephone reception, and customer service.
• Excellent spoken and written French, English, and German; Swiss German is an advantage.
• Good command of Microsoft Office and comfortable with digital telecommunications tools like Microsoft Teams; Nimbus/ServiceNow/SAP knowledge is a plus.
• Versatility to manage several requests and priorities with accuracy.
• Discretion, reliability, flexibility with working hours, and stress management.
• Strong customer/service orientation with clear communication and solution focus.
• Team spirit and adaptability in a changing environment.

Aufgaben

• Provide telephone coverage, answer calls, and direct callers to appropriate services.
• Use telecommunications and IT tools to manage calls and monitor statistics.
• Handle requests and sensitive situations with discretion and a solution-oriented approach.
• Manage office supplies, stock levels and orders, and various administrative requests.
• Process emails, contact internal and external customers, and ensure follow-up.
• Create and follow up tickets in the support platform.
• Update office information, distribution lists, contacts, and standard routines.
• Export and analyze data and keep schedules up to date in Excel.
• Apply Nestlé excellence standards and contribute to continuous service improvement.

Kenntnisse

French (spoken & written)

English (spoken & written)

German (spoken & written)

Customer service

Problem solving

Tools

Microsoft Office

Microsoft Teams

Nimbus

ServiceNow

SAP

Jobbeschreibung

Nestlé S.A. is seeking an Administrative Support & Call Center Agent to provide reliable telephone coverage and high-class administrative support to customers across Nestlé Group entities.

The role spans diverse tasks, coordinating with internal and external stakeholders in a fast-paced environment, with a significant impact at scale. The ideal candidate will bring proven experience in administrative support, strong multi-language communication (French, English, German), and solid MS Office