Acquiring Service Leader – Switzerland

Nexi Schweiz AG; Wallisellen; Vor Ort; CHF 120.000 - 150.000; Teilzeit

Benefits dieser Stelle

Competitive salary

Tech equipment planning

International team

PayTech University training

Zusammenfassung

Nexi Schweiz AG in Wallisellen is seeking a Customer Service Manager (Acquiring) to lead the 1st & 2nd Level Acquiring Customer Support team in Switzerland. You will coach, develop, and ensure high service quality in a regulated, customer-critical environment.

You will own day-to-day operations, manage escalations, drive process improvements, and collaborate with Sales, Risk, and external partners across Europe. Fluency in German and English is essential, with French as a plus.

Qualifikationen

• Completed commercial or business education, ideally with leadership training.
• Several years of experience in customer support or service operations, preferably in acquiring, payments, or a regulated financial environment.
• Proven experience in people leadership.
• Fluency in German and/or French (spoken and written); English mandatory.

Aufgaben

• Lead, coach, and develop a team of 1st & 2nd Level Acquiring Customer Support Agents.
• Manage on-Going coaching, feedback, and performance management.
• Onboard, train, and develop continuous skills (technical, regulatory, and communication).
• Coach in calm, respectful, and solution-oriented customer communication.

Kenntnisse

German fluency

English fluency

Ausbildung

Commercial or business education

Jobbeschreibung

Nexi Schweiz AG in Wallisellen is seeking a Customer Service Manager (Acquiring) to lead the 1st & 2nd Level Acquiring Customer Support team in Switzerland. You will coach, develop, and ensure high service quality in a regulated, customer-critical environment.

You will own day-to-day operations, manage escalations, drive process improvements, and collaborate with Sales, Risk, and external partners across Europe. Fluency in German and English is essential, with French as a plus.