(80 - 100%) Customer Application Engineer

USTBC ABB Installation Products Inc.; Quartino; On-site; CHF 120,000 - 180,000; Full time

Job summary

ABB in Switzerland is seeking a Customer Application Engineer to drive application expertise for the Critical Power portfolio. You will bridge customers, Sales, Product Management, and R&D to translate market needs into technical solutions and contribute to future product innovations and business growth.

You will build standards, tools, and reference architectures while collaborating across Sales, PM, and Agile Units to capture market trends and customer requirements for strategic growth.

Qualifications

• Bachelor's or Master's degree in Electrical Engineering, Power Electronics, Energy Systems, or a related field.
• >5 years in Critical Power, UPS systems, Energy Storage, Power Conversion, or related applications.
• Ability to translate customer requirements into differentiated technical solutions and value propositions.
• Experience supporting Sales through technical consulting and customer engagement.
• Experience developing standards, methodologies, tools, and best practices within a technical org.
• Strong stakeholder management and influencing skills across customers, channel partners, Sales, PM, and R&D.
• Knowledge of international standards and regulations (Grid Codes, utility operator requirements such as NERC, ERCOT, Fingrid, IEEE 2800).

Responsibilities

• Build and develop expertise in customer applications and value propositions for the Critical Power portfolio.
• Develop and maintain standards, methodologies, tools, reference architectures, and reusable frameworks.
• Act as SME for strategic customer applications across Sales, PM, R&D and Agile Units.
• Capture market trends and customer needs and translate into actionable insights for growth and product development.

Skills

Stakeholder management

Technical consulting

Customer engagement

Channel enablement

Education

Bachelor's or Master's in Electrical Engineering/Power Electronics/Energy Systems

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Chapter Leader Application Engineering

As a Customer Application Engineer, you will drive application expertise across ABB's Critical Power portfolio, supporting the development of customer-focused and value-driven solutions. Acting as a bridge between customers, Sales, Product Management, and R&D, you will help translate market needs into technical solutions while contributing to future product innovations and business growth.

You will be mainly accountable for:

• Building and developing expertise in customer applications, solution architectures, market segments, and customer value propositions for the Critical Power portfolio while supporting Sales with fit-for-purpose solutions.
• Developing and maintaining standards, methodologies, tools, best practices, reference architectures, and reusable application frameworks to ensure consistency and engineering excellence.
• Acting as a subject matter expert for strategic customer applications, fostering collaboration and knowledge sharing across Sales, Product Management, R&D, and other Agile Units.
• Capturing market trends, customer needs, and application requirements, translating them into actionable insights that support business growth and future product development.

Qualifications for the role

• Bachelor's or Master's degree in Electrical Engineering, Power Electronics, Energy Systems, or a related field.
• More than 5 years of professional experience in Critical Power, UPS systems, Energy Storage, Power Conversion, or related applications.
• Strong understanding of customer applications, solution architectures, market segments, and channel dynamics.
• Ability to translate customer requirements into differentiated technical solutions and compelling customer value propositions aligned with business strategy.
• Experience supporting Sales organizations through technical consulting, customer engagement, and channel enablement.
• Experience developing standards, methodologies, tools, and best practices within a technical organization.
• Strong stakeholder management and influencing skills, with experience working across customers, channel partners, Sales, Product Management, and R&D.
• Knowledge of international standards and regulations, including Grid Codes and utility operator requirements (e.g., NERC, ERCOT, Fingrid, IEEE 2800).

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.