8×5 NOC Monitoring Operator

NTT Ltd.; Wallisellen; On-site; CHF 75,000 - 110,000; Full time

Job summary

NTT DATA is seeking a Monitoring Operator (8×5) to provide first-line monitoring and operational support within a Network Operations Centre (NOC). The role focuses on infrastructure monitoring, event correlation, alert management, incident triage, basic troubleshooting, and timely escalation to ensure reliable service operations.

German language proficiency at B2 level is mandatory, and applicants must be based in or regularly available within the Winterthur region in Switzerland.

Qualifications

• Experience in IT Operations, NOC, Service Desk or a similar operational environment.
• Broad technical understanding of network, server, storage, and infrastructure technologies.
• Strong process discipline, attention to detail, and situational awareness.
• Ability to work effectively in a structured, operational support environment.

Responsibilities

• Monitor infrastructure services and operational platforms during business hours (8×5).
• Correlate events and alerts, perform first-level incident triage, and conduct basic troubleshooting.
• Create, update, route, and manage tickets in accordance with established operational procedures.
• Escalate incidents and service-impacting events with clear and accurate handover information.
• Execute routine monitoring, housekeeping, and operational tasks to maintain service stability.
• Support incident coordination and communication with internal and customer-facing stakeholders.
• Follow standard operating procedures, operational governance, and service management processes.

Skills

IT Operations

NOC

Service Desk

Infrastructure Support

Job description

NTT DATA is seeking a Monitoring Operator (8×5) to provide first-line monitoring and operational support within a Network Operations Centre (NOC). The role focuses on infrastructure monitoring, event correlation, alert management, incident triage, basic troubleshooting, and timely escalation to ensure reliable service operations.

German language proficiency at B2 level is mandatory, and applicants must be based in or regularly available within the Winterthur region in Switzerland.