11.09.2026

Zohorecruit; Lausanne; On-site; CHF 110,000 - 160,000; Full time

Job summary

Luxury Experts in Lausanne seeks an International Retail Training Manager for a prestigious Swiss Maison to develop and deploy the Retail Training strategy across its global boutique network.

Based at headquarters and reporting to the Vice President Sales, the role blends training strategy, content development, facilitation and hands-on coaching on the sales floor to elevate storytelling and the client experience across markets.

Qualifications

• Experience designing and delivering training in luxury retail.
• Ability to create engaging content across formats.
• Strong collaboration with Sales, Product and Marketing teams.

Responsibilities

• Design, develop and update training programs covering products, brand heritage and sales techniques.
• Deliver training sessions internationally at headquarters and across the boutique network.
• Provide hands-on coaching on the sales floor with Boutique Managers.
• Develop and deploy Train-the-Trainer programs for consistency.
• Animate and develop the Maison's e-learning platform.

Skills

Luxury retail

Training design

Facilitation

Delivery

On-floor coaching

Public speaking

Multicultural mindset

Fluent English

French

International travel

Job description

Retail Training Manager - Luxury Watches

Lausanne, Switzerland | Posted on 09/11/2026

Luxury Experts is the leading Luxury Recruitment Expert in Switzerland & Internationally. We specialize in Luxury Retail, Wholesale and e-Tailing, addressing the recruitment needs of companies active in Luxury and Premium Consumer Goods, covering all professions, from junior associates to senior executives, providing Permanent as well as Interim placement solutions.

Luxury Experts - Where Luxury meets Talent

Job Description

For a prestigious Swiss luxurywatchmaking Maison, we are currently seeking an experienced InternationalRetail Training Manager to develop and deploy the Retail Training strategyacross its global boutique network.

Based at the Maison’s headquarter in Switzerland and reporting to the Vice President Sales, this highly international role combines training strategy, contentdevelopment, facilitation and hands-on coaching in the field.

The objective: bring the Maison’s heritage, products and storytelling to life, elevate the sellingceremony and client experience, and ultimately contribute to businessperformance across the global retail network.

YOURMISSION

TrainingContent & Development

• Design, develop and continuously update training programs covering products & collections, brand heritage, storytelling, sales techniques and client experience.
• Create engaging content adapted to different formats: classroom, e-learning, webinars and in-store training.
• Work closely with Sales, Product and Marketing teams to translate the Maison's strategy and product launches into impactful training initiatives.
• Ensure all training content remains consistent with the Maison's identity, luxury retail standards and evolving needs from the field.

Training Delivery & Retail Coaching

• Deliver inspiring training sessions internationally, both at headquarters and within the boutique network.
• Provide hands-on coaching directly on the sales floor, working closely with Boutique Managers and their teams.
• Strengthen the selling ceremony, storytelling and overall client experience.
• Develop and deploy Train-the-Trainer programs to ensure consistency and excellence across markets.
• Build a strong connection between headquarters and local retail teams through regular training initiatives and webinars.
• Animate and continuously develop the Maison's e-learning platform.
• Enrich the platform with relevant content and media according to evolving business needs.
• Engage and animate the international user community.
• Coordinate external partners involved in platform development and content creation, ensuring quality and timely delivery.

YOUR PROFILE

• Several years of experience within luxury retail, ideally within the watchmaking or jewellery sector.
• Solid experience in training design, facilitation and delivery, ideally within an international retail environment.
• Excellent understanding of luxury retail, client experience and selling standards (prior experience in Retail Sales and-or boutique management would be a serious advantage).
• Strong affinity with products, craftsmanship and storytelling, with the ability to make technical content engaging and accessible.
• Outstanding presentation, facilitation, coaching and public-speaking skills.
• Comfortable working directly with boutique teams and coaching on the sales floor.
• International mindset and ability to operate effectively within a multicultural environment.
• Highly organized, autonomous, collaborative and detail-oriented.
• Strong business orientation and commitment to excellence.
• Fluent English and French is essential; additional languages are a strong asset.
• Availability for regular international travel (no home-office work).

THE OPPORTUNITY

This is a unique opportunity to take ownership of an international Retail Training function within a prestigious Swiss watchmaking environment and to have a direct impact on how the Maison's heritage, products, expertise and client experience are brought to life across its global boutique network.