Jobs in Waterloo, United States

The Opportunity

Description

We are hiring from the following locations: Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island.

Customer Service Focus:

• Experience in customer-facing environments (phone, chat, in person, etc.), including volunteer work or school projects.
• Passion for customer service, ownership of the customer experience, and determination to deliver comprehensive resolutions.
• Obsessed with exceeding customer expectations.
• Effective written and verbal communication skills in the required language.
• Ability to tailor communication to different audiences and interpret verbal and non-verbal cues.
• Flexible problem-solving skills, adaptable without compromising outcomes.

Learning Aptitude:

• Team-oriented, able to seek and provide expertise, challenge constructively, and support others.
• Energetic and eager to master the role, with a desire for growth and skill development.
• Curious and committed to professional excellence.
• Strong time management, multitasking, prioritization, and organizational skills.

Technical Knowledge and Expertise:

• Technical troubleshooting experience, either professional or personal.
• Experience with iOS, smartphones, tablets, PCs, or Macs.
• Passion for learning technology and sharing knowledge.
• Analytical skills to resolve complex technical issues through proper troubleshooting.
• Proficient in navigating multiple systems and tools to research and resolve customer issues in real-time.

Resilience:

• Ability to self-manage and work independently in a fast-paced environment.
• Comfortable with routine tasks and willing to take on additional responsibilities.
• Maintains professionalism, positivity, calmness, and composure under pressure.
• Self-aware in managing challenges and setbacks.
• Open to feedback, coaching, and applying improvements.

Experience Required for Your Success

Requirements:

• Associate’s degree or certification from an accredited technical or clinical program.
• At least 2 years of experience in a technical or clinical/medical device support role.
• Experience with electronic documentation systems.
• Previous contact center experience is an asset.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).
• Excellent communication and comprehension skills.
• Typing speed of 30 WPM and successful completion of language/grammar screening.
• Reliable, hardwired home internet connection (Wi-Fi not permitted).