Jobs in Ottawa, United States
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QA & Training Lead — Onboarding & Quality (Ottawa)
Descripción de la vacante
A reputable insurance company in Ottawa is seeking a Quality Assurance & Training Coordinator to oversee training and staff evaluations. The ideal candidate will have a college diploma and at least three years of experience in customer service or contact center roles. Strong communication and organizational skills are essential for this rewarding position, which also offers comprehensive benefits and professional development opportunities.
Servicios
Formación
- At least three years of experience in customer service or contact center roles.
- Experience in leading training and staff evaluations.
- Ability to monitor service standards and provide feedback.
Responsabilidades
- Lead training and onboarding of new employees.
- Monitor service standards and provide performance feedback.
Conocimientos
Educación
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.