Jobs in Burnaby, United States

Salesforce Solution Architect, Service Cloud

Why NeuraFlash :

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes.

We are adding a Salesforce Solution Architect to our incredible Service Cloud practice! Working closely with and reporting to our Service Cloud Practice Lead, you will be responsible for bringing Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA and launch their solutions.

You will have the opportunity to :

• Facilitate business process reviews to identify customer requirements and processes.
• Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development.
• Configure Salesforce Service Cloud solutions.
• Develop technical requirements and specifications for customers and the technical delivery team.
• Drive best practice UX design into each and every aspect of solution delivery.
• Manage all aspects of projects and customer communications.
• Deliver customer end user training and documentation.
• Oversee and be accountable for the successful completion of all aspects of assigned projects.
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management.
• Lead vision and strategy discussions with contact center and customer service leadership and management.
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers.

Required Qualifications :

• 3+ years project experience in a hands on technical consulting and project management role.
• 2+ years of project delivery experience with Salesforce.
• Deep understanding of Salesforce administration required (Service Cloud, Sales Cloud, and Force.com).
• Expert in designing and creating Service Cloud solutions using Salesforce declarative configuration.
• Experience with Experience Cloud and CRM Analytics highly preferred.
• Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce and Web Services.
• Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development.
• Professional experience owning the end-to-end Software / Systems Development Lifecycle (SDLC) including structured code management, project management expertise and process methodology.
• Experience leading Enterprise Service Cloud projects - including ground-up Service and Sales Cloud deployments.
• Proven ability to successfully juggle multiple projects, deliverables and deadlines simultaneously.

Preferred Skills :

• Ability to understand and assess how business processes can be improved using Salesforce.
• Great with customers, quickly builds credibility, and a fantastic team player!
• Certifications : One or more current Salesforce certifications (Admin / Advanced Admin, Sales / Service Cloud / CPQ / Field Service, Platform Developer 1 or 2, App Builder), multiple certifications preferred
• BS in Computer Science, Engineering, or similar technical degree or equivalent experience

What’s it like to be a part of NeuraFlash?

• Remote & In-Person : Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel : For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.
• Flexibility : We build a culture of trust and understanding. We value good work not the hours in which you get it done.
• Collaboration : You have a voice here! Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often : We take our work seriously, but we don’t take ourselves too seriously.

Location : NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle.