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Support Escalations Associate
Résumé du poste
A dynamic education company is seeking a Support Escalations Associate to provide product support to parents and teachers primarily via email. The role involves handling escalated customer support tickets with empathy and sound judgment, as well as reviewing and scoring agent responses. Ideal candidates are quick learners with strong investigative and decision-making skills, and a background in K-12 education is a plus.
Qualifications
- Experience in K-12 education is a plus.
- Background in escalated support or QA of customer interactions is preferred.
Responsabilités
- Provide product support to parents and teachers via email.
- Handle escalated customer support tickets with empathy and sound judgment.
- Review and score agent responses for accuracy, tone, and clarity.
Connaissances
Formation
A company is looking for a Support Escalations Associate (Contract).
- Provide product support to parents and teachers, primarily via email
- Handle escalated customer support tickets with empathy and sound judgment
- Review and score agent responses for accuracy, tone, and clarity
- Quick learner with a passion for the company
- Strong investigative and decision-making abilities
- Experience in K-12 education is a plus
- Background in escalated support or QA of customer interactions is preferred
- Bachelor of Arts degree is a nice to have
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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