Jobs at Hilton Worldwide, Inc. in United States

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MISSION

Reporting to the Business Line Manager - Aftermarket, this role will work with our existing team to manage the service and aftermarket business in the territory. This could include: preventative maintenance, emergency servicing, andon-call telephone support for various electro-mechanical equipment and control panels at Class 1 Inc.’s customer locations which include hospitals and other medical and laboratory facilities.

RESPONSIBILITIES

1. Servicing of Medical Gas Supply Equipment & Systems (including SIHI liquid ring systems)

• Investigate cause of Medical Gas Supply systems and equipment malfunctions during call-out service visits
• Support ordering correct parts for follow-up service
• Repair and maintain Medical Gas Supply systems and equipment
• Write service reports to document activity and recommendations for action for the care of equipment to meet and exceed CSA standards

2. Preventative Maintenance (PM)

• Conduct PM visits in a timely manner making efforts to stay within quoted range of service
• Create PM reports on service activity and recommendations for action for the care of equipment to meet and exceed CSA standards

3. Equipment & System Support and Start-Ups

• Conduct new system on-site start-up activity and testing within the rules and regulations for this activity
• Conduct customer training seminars and on-site training on Medical Gas Systems operations, alarms, maintenance, and requests for repair
• Provide complete system start-up documentation
• Support the sale of prescribed spare parts and preventative maintenance contracts and services to customer contacts

4. On-Call Service Support

• Be an active member of the on-call support team (taking approx. 1 week in every 6 in rotation for after-hours 24/7 support)

• Respond to emergency calls to provide feedback on how customer maintenance staff can keep Medical Gas Supply systems safely online until a Medical Gas Service Technician can be dispatched for repair
• Make after-hours site visits for emergency support when required (On-Call schedule is rotated between technician team available for this type of support)

5. Service Administrative Responsibilities

• Use Class 1’s software systems for completed customer report (Including but not limited to: detailed root cause, repairs taken, future suggestions, pictures etc.) in a timely manner

• Operation and maintain service vehicle in accordance with company policy and applicable laws and regulations
• Take control and care of all service equipment and tools to conduct service work in the safest manner for self, co-workers, customers, patients, and systems while working (always informing manager when replacement is required)
• Work with manager to support a schedule that allows for 80% utilization of technician allocation to customers
• Submit weekly timesheets to payroll and Service Coordinator
• Trank expenses in accordance with company expense policies

6. Other Duties as Required

• Ensures adherence to established Class 1 procedures, objectives, quality assurance programs, and safety standards
• Perform assigned duties in accordance with Class 1 Inc standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done

LOCATION & TRAVEL

• Based remotely dispatched from home to customer sites daily
• Location Ontario, Cambridge and Ottawa
• Ability to travel to remote customer sites throughout Canada as assigned
• Regular travel to HQ located in Cambridge, Ontario, Canada

QUALIFICATIONS

• OSSD
• 1-2 years’ experience in mechanical and/or electrical equipment servicing
• Valid Driver’s License and clean driver’s abstract required
• Vulnerable Sector Police Record Check required

REQUIREMENTS

This position places a strong focus on presenting a positive attitude to our customers and service team and must have knowledge and technical skills for troubleshooting (by phone or on site) the repair of mechanical and electrical equipment. For you to manage the complete customer experience Including (but not limited to): customer relations and communication, price quotations/estimates, completing the physical service intervention or PM call, following up with the office and customer to close any loose ends.

The first rule of our business is to “Always supply the patient” which means that when there is a customer with an issue, we need to jump on it and resolve it as quickly as possible. Our systems provide life sustaining gases (Breathing Air, O2 etc.) to hospital and clinics with critical patients on the other end.

Travel will be required within the region. As well occasional travel within Canada (Primarily to our facility in Cambridge, Ontario) will be required for training or service coverage of another region.

Our standard workday is 7:30-4:00 Monday – Friday. However, due to the critical nature of our business, long days and overtime are commonplace. Flexibility to adjust your schedule (work hours and/or days) at a moment’s notice is required.

KNOWLEDGE

• Proficient in sound diagnostic, troubleshooting, and repair concepts and techniques for electrical and mechanical systems
• Electrical control circuit knowledge considered an asset
• Proficient in the use of tools, test equipment, and meters
• Experience with the , CAN / CSA Standard Z7396.1 – 17 (Medical Gas Pipeline Systems) is an asset
• Ability to read electrical blueprints, color-coded design schematics, and as-built drawings
• Proficient in MS Office Suite (including Excel)
• Bilingual in English & French (speaking and writing) considered an asset

SKILLS & ABILITIES

• Superior oral and written communication skills
• Strong interpersonal skills to present professionally to customers and patients in hospital settings
• Ability to balance changing priorities in fast-paced service department
• Excellent analytical and problem-solving methodology to be able to identify solutions to customer problems
• Attention to detail and strong reading comprehension skills
• Comfortable learning new software systems
• Comfortable working independently and collaborating remotely with colleagues
• Comfortable working in hospitals and in close proximity to patients

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging

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