Customer Service Representative à United States

Business Line: Commercial Lines, Mid-Market

Hours Per Week: 35 (Full-Time)

Location: Alberta

Job Duration: Full-Time, Permanent

NFP’s Commercial Lines Division

NFP’s Commercial Mid-Market Division offers customized solutions for Mid to Large clients that require true expertise, client focus, and creative thought leadership. Since January 2021, NFP’s P&C division has grown substantially bringing USD 4BN+ premium to the market.

• A highly experienced and multidisciplinary team including experienced Brokers, Client Service, Loss Control Engineers, Captive Support, Risk Management, Analytics and Claims Professionals including Adjusters & Policy Experts
• A culture of teamwork and collaboration
• Partners and extensions of our clients
• Direct access to senior leadership team
• Access to virtually all markets and leverage of NFP’s significant volumes

We’re looking for an Account Executive/Producer to join our award-winning Business Insurance division for our Greater Toronto Area Clients. The AE will leverage their industry knowledge & experience to initiate and develop new commercial lines relationships for Mid-Market Business.

• Proactively identify new business opportunities and build relationships with quality commercial lines business leads via referrals and other prospecting techniques
• Develop submissions (in conjunction with commercial lines underwriting staff) to markets that will meet present/emerging needs of the client and close the sale
• Quote between 1-5 mid to large prospects per month, or as needed to meet production plan following all quality control and underwriting procedures established by NFP
• Hand-off responsibility for provision of service to clients to the relevant Account Manager in the service teams
• When appropriate to the maintenance of good customer service, field customer service requests (especially post-sale of one’s clients), and ensure the completion by oneself, or by referral to the service Account Manager

• Valid RIBO License Required (other provincial licenses are a plus)
• Typically, 3+ years of commercial lines insurance sales experience
• Knowledge of risks associated with Mid-Market business (Large construction, Manufacturing, etc.)
• Self-Motivated with a passion for sales & committed to delivering a top-notch client experience
• Self-managing with strong analytical, organizational and prioritization skills with attention to the details
• Confident, poised and interactive - when client-facing communicates effectively, demonstrates emotional intelligence, and understands how to tailor responses in a variety of dynamic situations
• Excellent interpersonal, verbal and written communication skills
• Strong team player with the ability to adapt to and collaborate with various internal and external stakeholders
• Proven technical competency and creativity demonstrating excellence in developing and delivering innovative property and casualty solutions
• Excellent computer skills expected and EPIC fluency an asset
• Proficiency with Microsoft Office suite products – specifically Word, Excel and Outlook

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind
• Competitive Flexible commission-based compensation model
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Reimbursement of license fees and professional membership dues
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including CIBC Run for the Cure, Autism Speaks, KRG Children\'s Charitable Foundation and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.