Bilingual Customer Experience Specialist

Brooks Sports; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading sports apparel company in Burnaby is seeking a Customer Service Specialist II to manage customer orders and relationships. This bilingual role requires excellent communication and organizational skills. Successful candidates will have a high school diploma and preferred experience in customer service. This position offers an hourly pay range of $20.57 - $28.80 along with a robust benefits package.

Benefits

Robust benefits package

In-person collaboration

Qualifications

• 1 year customer service experience preferred.
• Strong ability to manage inquiries professionally.
• Ability to build relationships with retailers.

Responsibilities

• Process and track customer orders accurately.
• Respond to customer inquiries in a timely manner.
• Maintain the customer database and answer inquiries.

Skills

Bilingual in English and French

Verbal and written communication skills

Interpersonal skills

Attention to detail

Computer proficiency (Word, Excel, Outlook)

Education

High school diploma

Tools

Salesforce

Zendesk

Job description

A leading sports apparel company in Burnaby is seeking a Customer Service Specialist II to manage customer orders and relationships. This bilingual role requires excellent communication and organizational skills. Successful candidates will have a high school diploma and preferred experience in customer service. This position offers an hourly pay range of $20.57 - $28.80 along with a robust benefits package.