Customer Service jobs in Mexico

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re‑entering the workforce, or looking for a new job, this is where you belong.

As a Senior HR Business Partner, you will strategically lead HR initiatives for our Maple Grove Distribution Centre, driving organizational effectiveness and colleague engagement in a critical operational environment. You will champion strategic change, cultivate talent, and foster a high‑performing, inclusive culture to ensure our business and people thrive.

Please note that this person will need to be comfortable with flexible working hours being onsite at our Maple Grove DC (standard hours are 8am - 5pm but may change depending on business needs).

• Support the delivery and deployment of HR and cross‑functional programs and processes by encouraging and maintaining strong internal relationships with key business leaders and partners.
• As a strategic and experienced HRBP, uses good judgment supported by human resource skill and practical experience to own the development and implementation of strategic change initiatives for the client group, including organizational design, operating model, assessment and gap identification, communications and organizational change results.
• Establishes annual goals and priorities by owning the analysis and diagnosis of client needs, influences the direction for new or revised services, programs, processes, standards or operational plans, based upon the departments or functions longer term strategies.
• Align the business strategies with HR strategic objectives to contribute to the client, leading through issues which are sophisticated and arise from broad internal or external issues.
• Partner with recruiters and the client to develop proactive strategies to attract key talent, as well as retain and develop strong performing colleagues, ensuring the right people are in the right job for goal setting, current and future business needs.
• Play a leadership role to recognize barriers to success and facilitate proactive solutions that support a performance driven culture with a focus on talent management, coaching and mentoring clients on talent reviews, performance management, succession and building a talent pipeline for successful colleagues.
• Promote, educate and train on diversity and recognition programs at client level.
• Give to the development and growth of the broader HR team through effective training, mentoring and team building.
• Operate as a key enabler to the business as it drives engagement and Culture initiatives by counselling, guiding, facilitating, and allowing the business to own colleague engagement and the sustainment of culture.
• Ensures that the interests of colleagues and company are considered in accordance with HR policies and applicable government laws and regulations – i.e.: ESA, Human Rights Code.
• Serve as a mentor and confidante to leaders around people and organizational issues, leadership development, and act as an advocate for colleagues.
• Building and leading diverse teams that foster a workplace of inclusiveness and belonging.

• Post‑secondary education in business, HR or related field, preferably with a CHRL or CHRM designation.
• 7+ years dynamic HR experience with demonstrated knowledge in the area of client relationship management.
• Strong leadership ability, relationship development, influencing and persuasion skills.
• Comfort communicating sophisticated business issues to leaders and executives in a clear and compelling manner and an excellent facilitator of action plans.
• Ability to interpret conceptual business or project objectives and assess impact on HR in order to define and articulate an encouraging future vision / state clearly, without having all the details.
• Demonstrated ability in planning and strategic support to translate complex business initiatives projects with moderate to high degree of impact to the organization into clear, consistent and detailed HR Strategy.
• A detail oriented, collaborative, proactive and results oriented style with demonstrated success in leading and working on projects and project teams as a great teammate.
• Shown influencing, judgment, decision making and cooperative problem‑solving skills.
• Strong integrity with ability to maintain confidentiality and lead highly critical information.
• Solid digital literacy including Excel, Word and PowerPoint required.
• Strong analytic skills and ability to problem‑solve complex issues.
• Exceptional dedication to customer service with sound sense of urgency.
• Models our values and Culture principles and is authentic, builds trust and makes connections.
• Highly motivated, self‑starter, requiring little direction.
• Sound knowledge of relevant employment and workplace legislation.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision‑making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long‑standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.