Concierge jobs in Canada

Color & Curl Concierge (CCC) / Colour & Curl Specialist is our steward to the industry, demonstrating our dominance in all things color related and in talent development, technical, social media, business and selling skills. This role drives the color & curl business and requires extensive education provided through online guided learning and certification courses.

• Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs.
• Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors.
• Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner.
• Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers.
• Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting personal sales techniques in response to the competitive market.
• Ensure all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions.
• Demonstrate CosmoProf / BSG Culture Values and adhere to the company code of ethics and behavior.

• The people are creative, fun and passionate about beauty.
• Generous product discount and free sample products.
• Guided learning and certification courses for product education.
• Ample opportunity for growth.
• Possible eligibility for medical, dental, vision, 401k, vacation, sick and holiday time depending on average hours worked.

• One year retail or other sales-focused experience
• Licensed cosmetologist highly preferred in US and Canada
• Reliable transportation to effectively service designated store and market
• Ability to travel to shows and/or sales meetings a minimum of 3 times a year
• Strong business acumen and ability to read, interpret, and act on pertinent sales reporting
• Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
• Strong knowledge of POS applications
• Comprehensive knowledge of computers, iPads, mobile devices and social media platforms
• Committed to working scheduled hours with flexibility for additional hours based on changing business needs
• May be required to work in other stores and in field at times
• Strong time management and organization skills; ability to manage multiple projects
• Ability to present a professional image and interact positively with the public
• Strong written and verbal communication skills at all levels
• Must pass Color Certification Test within 60 days of hire to remain in position

The work environment involves everyday risks or discomforts typical of offices, meeting and training rooms, retail stores, and vehicles. Normal safety precautions apply (office equipment usage, trips and falls avoidance, fire regulations and traffic signals, etc.).

Interested in this exciting challenge and always want to be in the know about the latest trends in hair and beauty? We would love to hear from you.

At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.

Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, or disability. SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Our company is a leader in wholesale and retail distribution of beauty supplies. We are built to provide customers with access to high-quality professional beauty products and exceptional customer service. We celebrate diversity and strive for inclusivity and self-expression to fuel innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!

Seniority level: Entry level

Employment type: Part-time

Job function: Sales and Business Development

Industries: Retail