Change Management Manager jobs in United States

ALLDATA is the industry’s #1 choice for unedited OEM automotive repair and collision information. Founded in 1986, the Elk Grove, California-based company has more than 115,000 subscribers worldwide who rely on us for access to the OEM-accurate information and procedures they need for safe and accurate repairs. More than 400,000 technicians trust ALLDATA’s industry-leading software solutions for faster diagnostics, updated OEM information covering 95% of vehicles on the road today, and simpler shop management. With the support of our parent company, AutoZone, we are an employer of choice for those who are passionate about working for a leader in the automotive software industry.

Position Summary :

An Automotive Diagnostic Consultant is responsible for guiding ALLDATA customers through automotive diagnostic and repair procedures by phone or web based communications. The details of the diagnostic and repair cases can then be recorded in the Experience Based Repair Solutions (EBRS) database. Automotive Diagnostic Consultants need to maintain a positive, on-going relationships with ALLDATA customers to ensure trust and create a strong basis for continued customer loyalty.

Position Responsibilities - Other duties may be assigned :

• Guide and verbally assist ALLDATA Tech-Assist customers and prospects with vehicle diagnosis and repairs by providing expert automotive advice based on personal experience, collaboration and research.
• Contact customers to confirm that the guidance or fix provided solved the issue.
• Utilize administrative tools to input repair information into the system for future publication into the EBRS database.
• Contribute suggested repairs to ALLDATA Community and monitor forum-members’ posts for accuracy and adherence to forum guidelines.
• General responsibilities : Email communications, participate in meetings, committees, and other duties as assigned. Assist other individuals, groups or departments when necessary to support internal and external customers and company objectives. Participate in software testing and any other special project or assignment as needed.

Position Requirements :

• High school diploma or equivalent
• General education, Automotive and / or Diesel technology
• Minimum 6 years of professional automotive diagnostic and repair
• Extensive experience and knowledge of automotive diagnostic methodologies and system operating strategies
• Preferred but not required :
• Associate’s degree or equivalent in Automotive and / or Diesel technology
• ASE L1 certification
• European manufacturer-specific diagnostic and repair experience and training
• Diagnostic and repair experience on light duty / medium diesel vehicles - ASE A9, L2 certifications

Consultant Bilingual • lethbridge, ab, Canada