Senior Manager - Operations and Performance

St-Amour & Associates, Senc.; Laval; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A consultancy firm is seeking a Senior Manager for Operations and Performance in Laval. The role involves overseeing daily operations, optimizing productivity, managing budgets, and ensuring customer satisfaction. Applicants should have 3-5+ years of experience in global operations management, strong communication and leadership skills, and some knowledge of industrial maintenance. Flexible working hours and locations are offered.

Qualifications

• 3-5+ years experience in global operations management in a syndicated business services field.
• Knowledge of OHS practices.
• Knowledge of industrial maintenance and hygiene services is an asset.

Responsibilities

• Implement strategies to improve productivity and adjust processes.
• Supervise and support site managers for day-to-day activities.
• Monitor allocated budgets and analyze variances.
• Guarantee quality service and manage customer requests.
• Ensure compliance with safety protocols and regulations.

Skills

Communication skills

Negotiation skills

Customer service

Leadership skills

Results orientation

Job description

Senior Manager - Operations and Performance

Salary :

Activity area : Business services

Post category :

Province : Quebec

Region : Laval, Montreal, Montreal and surroundings

Our client is a company specializing in industrial maintenance and hygiene services. They are looking for their new Senior Operations and Performance Manager. This role is responsible for overseeing and optimizing operations, ensuring good team management, customer satisfaction and continuous improvement of overall performance.

Your role:

• Performance optimization: Implement strategies to improve productivity and adjust processes to meet operational and financial targets.
• Operations and team management: Supervise and support site managers, ensuring the smooth running of day-to-day activities.
• Budget management: Monitor allocated budgets, analyze variances and optimize profitability of operations.
• Customer satisfaction and business relations: Guarantee quality service, manage requests and adjust services in line with customer expectations.
• Standards and compliance: Ensure compliance with safety protocols, regulations and quality standards to guarantee a safe and efficient working environment.

Working hours: Monday to Friday - Flexible working hours

Job location: Laval / Telecommuting / On the road - Flexible locations

Skills and qualifications :

• 3-5+ years experience in global operations management in a syndicated business services field
• Excellent communication, negotiation, customer service and leadership skills
• Autonomy, strong motivation and results orientation
• Knowledge of OHS practices
• Knowledge of industrial maintenance and hygiene services (asset)

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