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Job Description

Senior Infrastructure Analyst

Corporate Services - IT Operations

Status: (1) Regular Full-Time position

Salary Range: $92,153 to $115,189 per annum (plus comprehensive benefits)

Hiring Range: $92,151 to $103,670 per annum (plus comprehensive benefits)

Work mode: Hybrid* see below for more details about this work mode.

Location:10 Peel Centre Drive, Brampton

Hours of work: 35 hours per week

Are you creative, innovative and client focused with the ability to respond and adapt to the changing needs of a business and users?

We are looking for an enthusiastic candidatewho promotes collaboration, teamwork and meeting client and business objectives.

The Role:

Reporting to the Supervisor, Infrastructure Services you will be responsible for installing, supporting, maintaining and upgrading the Region's technology infrastructure in order to meet the functional needs of regional business

Responsibilities:

• Act as a technical lead for Infrastructure Operations team to upgrade and troubleshoot existing technology infrastructure or research and implement new technology infrastructure solutions
• Participate in the design, documentation and deployment of all technology infrastructure components; as well as vulnerability patching, OS maintenance and daily operational infrastructure tasks
• Provide technical application support for both Incidents, Service Requests, Project and operational work
• Provide technical support and administration for Service Now within IT Operations
• Provide administration and tuning for operating systems, Azure Entra ID, Azure/AWS Native Workloads, Office 365, Intune, MECM, Storage Area Network, Backup, VMware 7/8 Hypervisor, Avaya Aura 8 Communications Manager, Cisco network and Wi-Fi Infrastructure, Session Border Controllers, MS Teams Direct Routing
• Provide technical support to Infrastructure Operations in resolving technology infrastructure incidents and problems
• Monitor and respond to all infrastructure alerts during business hours and participate in providing 24/7 on-call support on a rotating basis
• Identify opportunities to improve the efficiency and effectiveness of the Section and/or the Division

Qualifications:

• University or college graduate in computer science or related discipline with minimum 5 years’ experience in a similar technology infrastructure environment or an equivalent combination of education and experience with Microsoft Windows Server 2019/2022/2025, Linux 8.x, ESXi 7/8.x, Avaya Communication Manager
• Expert knowledge of networking systems, protocols, and standards such as Ethernet, LAN, WAN, VoIP, TCP/IP, 802.1x, OSPF, STP, RSTP, VRRP, BGP, VLANs, Port Channel, etc.
• Minimum 5 years experience installing, configuring and supporting network switches, routers and other network devices
• Minimum 3 years experience installing, configuring and supporting servers/services within MS Azure
• Expert knowledge with CLI (Cisco, Azure, VMWare, PowerShell)
• Experience with HPE Backup and SAN Technologies
• Aware of best practices in Information Technology service delivery such as SDLC, PMBOK and ITIL
• Lifting of equipment routinely required

Skills/Ability:

• Demonstrated attention to detail, keen analytical and technical skills
• Strong problem-solving abilities
• Strong interpersonal and communication skills
• Able to handle fluctuating workloads and conflicting priorities
• Able to work independently and as part of a team
• Able to travel to various Regional locations
• Able to work evenings, weekends and holidays, on-call rotation and/or shift work

Join us—be bold, think big, and help shape a better tomorrow.

Perks That Make Work Fun (and Your Life Easier)!

At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:

• Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
• OMERS Pension Plan: Automatic enrolment to help secure your future with peace of mind.
• Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!
• Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
• Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
• Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!
• Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.
• Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing — whether in your career or on a personal level.

We’ve got you covered — because we know happy, healthy people do their best work!

Work Mode & Job Location: In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected along with occasional travel to attend site inspections or meetings at Regional facilities or as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Ourrecruitmentprocesswillbecompletedwith video conference technology.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

Ifthis opportunity matches your qualifications and experience, please apply on-line.

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contactzzg-hrtalentacquisition@peelregion.ca

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.