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2 978 postes de

Automotive à United States

Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix

Sarnia
À distance
CAD 30 000 - 60 000
Il y a 20 jours
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Customer Service Rep – Remote (Automotive, Bilingual: English / French)
Concentrix
À distance
CAD 30 000 - 60 000
Plein temps
Il y a 20 jours

Résumé du poste

A leading customer service provider in Sarnia is seeking a bilingual customer support representative to assist customers in resolving technical issues and provide excellent service. This role offers a salary of up to $25/hr, comprehensive benefits, and opportunities for career advancement. Applicants should have at least 1 year of customer service experience and be fluent in both French and English. Flexible work environment with a focus on inclusivity and support.

Prestations

Salary up to $25/hr
Performance-based incentives
Comprehensive benefits including medical, dental, vision
Retirement savings plan
DailyPay enrollment access
Supportive company culture

Qualifications

  • Minimum of 1 year of customer service experience.
  • Ability to maintain a quiet, distraction-free work environment at home.

Responsabilités

  • Provide inbound customer support using a call flow guide.
  • Assist customers in resolving basic technical issues.
  • Track, document, and retrieve information in databases.
  • Offer additional products and/or services to customers.
  • Deliver expert customer experiences with a positive attitude.

Connaissances

Fluent in both French and English
Strong computer navigation skills
Ability to handle multiple tasks
Strong interpersonal skills

Formation

High school diploma or GED
Description du poste

Employer Industry: Customer Service in the Automotive Sector

Why consider this job opportunity:
  • Salary up to $25/hr, plus performance-based incentives
  • Opportunities for career advancement with 80% of management promoted from within
  • Comprehensive benefits including medical, dental, vision insurance, and a retirement savings plan
  • Access to daily pay through DailyPay enrollment
  • Supportive and inclusive company culture with networking and mentorship programs
What to Expect (Job Responsibilities):
  • Provide inbound customer support using a call flow guide in the customer’s preferred language
  • Assist customers in resolving basic technical issues
  • Track, document, and retrieve information in databases
  • Offer additional products and/or services to customers
  • Deliver expert customer experiences with a positive attitude
What is Required (Qualifications):
  • Fluent in both French and English
  • Minimum of 1 year of customer service experience
  • High school diploma or GED
  • Ability to maintain a quiet, distraction-free work environment at home
  • Strong computer navigation skills and basic PC knowledge
How to Stand Out (Preferred Qualifications):
  • Experience in a remote work environment
  • Familiarity with technical support and troubleshooting
  • Ability to handle multiple tasks in a fast-paced setting
  • Interest in learning new technologies and tools
  • Strong interpersonal skills and a commitment to customer service excellence

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.

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