Zipline Guide Lead: Safety, Team Coaching & Experience

WildPlay; Niagara Falls; On-site; CAD 25,000 - 36,000; Full time

Job summary

Niagara Adventure Excursions is seeking a Zipline Guide Lead to support, motivate, and guide the Zipline Guide team while ensuring safe, smooth daily operations. You’ll lead, mentor, and enforce safety standards, creating memorable experiences for guests in a fast-paced outdoor setting.

The role requires leadership, strong communication, and a customer-service mindset, with seasonal full-time or part-time hours and a focus on safety and team performance.

Qualifications

• Experience in a leadership or mentoring role.
• Strong communication and decision-making skills.
• Ability to multitask while maintaining attention to detail.
• Positive attitude and openness to feedback.
• Commitment to delivering excellent customer service.
• Ability to work outdoors in all weather conditions.
• Meet physical demands; lifts over 50 lbs assistance available.
• Standard First Aid & CPR-C certification or willingness to obtain.

Responsibilities

• Lead and coordinate the Zipline Guide team during daily operations.
• Ensure opening checks, gear inspections, and safety procedures are completed.
• Create safe, positive, and inclusive experiences for all guests.
• Monitor and enforce safety rules and standards.
• Be a consistent point of support for Guides during shifts.
• Ensure team breaks are provided.
• Apply Corrective Action procedures fairly and consistently.
• Maintain knowledge of schedules, reservations, and policies.
• Perform regular guiding shifts and coaching.
• Support regular equipment inspections.
• Work with Element Supervisor, Duty Managers, and Department Supervisors.
• Contribute positively to team culture and morale.

Skills

Leadership

Communication

Multitasking

Customer service

Outdoor job

Physical ability

First Aid CPR-C

Job description

Niagara Adventure Excursions is seeking a Zipline Guide Lead to support, motivate, and guide the Zipline Guide team while ensuring safe, smooth daily operations. You’ll lead, mentor, and enforce safety standards, creating memorable experiences for guests in a fast-paced outdoor setting.

The role requires leadership, strong communication, and a customer-service mindset, with seasonal full-time or part-time hours and a focus on safety and team performance.